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Guest Relations Apprentice

Employer
Hilton Hotels
Location
London, Greater London
Salary
Competitive
Closing date
18 Feb 2024
Guest Relations Apprentice

As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Guest Service!

This is a full time 39 hours/week position. Earliest start 7am and latest finish 11pm. The successful candidate must be able to work within this hours (8 hours/day shift). 


Benefits and Pay

  • £12 per hour
  • Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
  • Free meals on duty
  • Holiday: 28 days including bank holidays (increasing yearly)
  • Pension scheme
  • High street discounts: with Perks at Work
  • Grow your career and Personal Development: programmes designed to support your career
  • 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
  • Dedicated 1-2-1 support throughout your apprenticeship
  • Functional Maths and English skills offered alongside the programme

What will I be doing?

A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.

This is a full time 39 hours/week position. Earliest start 7am and latest finish 11pm. The successful candidate must be able to work within this hours (8 hours/day shift). 

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Working within the Front Office department;
  • Contribute to an overall exceptional guest experience from check-in through check-out
  • Telephone handling
  • Cash and Payment handling
  • Maintain high levels of guest service
  • Comply with Health and Safety and Food Hygiene regulations
  • Complete all aspects of the apprenticeship programme
  • Work a variety of shifts including early mornings, evenings and weekends


  • What are the desired skills?

    To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Positive attitude
    • Good communication skills
    • Committed to delivering a high level of customer service
    • Ability to work on your own or in teams
    • The ability to deal with enquiries in a professional and polite manner

    What are the desired personal qualities?

    • A passion for hospitality and guest service
    • Willingness to learn
    • The ability to stay calm under pressure
    • Excellent grooming standards
    • Ability to work in a fast-paced environment

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