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Front Office Manager

Employer
Hilton Hotels
Location
Cobham, Surrey
Salary
Competitive
Closing date
18 Feb 2024
Front Office Manager

HILTON COBHAM - We are Hilton we are hospitality.

Would you like a career with a company recently voted best company to work in hospitality?  Then this could be the opportunity for you.

Hilton Cobham is now recruiting for a Front Office Manager to join our Team

Please do note this role is based at Hilton Cobham, which is located in Surrey, therefore relocation to the area would be needed.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

SALARY

£33,000 a year + Bonus Scheme

BENEFITS

  • Free meals on duty
  • Travel and food discounts: - 30 hotel nights from £45 per night plus 50% off F&B (subject to individual outlets)
  • Holiday: 28 days including bank holidays (increasing yearly)
  • Pension scheme
  • Discounted dental and health cover
  • High street discounts: with Perks at Work
  • Free uniforms
  • Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
  • Personal Development: programmes designed to support your career
  • A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.


    What will I be doing?

    As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • - Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary
  • What are we looking for?

    Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • A degree or diploma in Hotel Management or equivalent
  • EVERY JOB MAKES THE STAY.

    At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. 
    We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

    Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company


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