Groups, Conference and Event Executive
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Shift pattern: Monday – Friday, varying between 8am – 6pm and weekends when required
A WORLD OF REWARDS
- Competitive Salary with quarterly bonus
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Free Parking
- Subsidised Taxi Scheme
- Guest Experience Day after successfully passing probation
- Tickets to cricket events held at the venue
What will I be doing?
As Group, Conference, and Events (GCE) Executive, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The GCandE Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Group, Conference, and Events (GCE) Executive will perform the following tasks to the highest standards:
Receive and convert incoming enquiries to achieve targets and maximize revenue
Seek opportunities to increase sales and conversions within the Team
Manage an events schedule to maximise yield
Focus on a consistently executed up-selling approach
Build strong relationships with customers to fully understand their needs
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events
Participate in hotel promotional activities
What are we looking for?
A Group, Conference, and Events (GCE) Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
Demonstrated previous experience working in a Sales environment
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Demonstrated previous experience working in the Conference and Events function
Qualification, degree, or certification in a relevant field
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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