Concierge ApprenticeWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
As a Concierge Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Guest Service!
Applicants must hold a full UK drivers license.
A WORLD OF REWARDS
£11.05 per hour
Smart uniform provided and laundered
Free and healthy meals when on duty
Grow your Career!
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Subsidised Taxi Scheme
Guest Experience Day after successfully passing probation
Modern and inclusive Team Member’s areas
Dedicated 1-2-1 support throughout your apprenticeship
Functional Maths and English skills offered alongside the program
What will I be doing?
A Concierge apprentice will be required to undertake all reasonable duties as assigned by your head of department.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Working within the Concierge team
Welcoming guests warmly
help with recommendations, directions and reservations on transport, attractions and restaurants
Maintain high levels of guest service
Comply with Health and Safety regulations
Complete all aspects of the apprenticeship program
Work a variety of shifts including early mornings, evenings and weekends
What are the desired skills?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good communication skills
Committed to delivering a high level of customer service
Ability to work on your own or in teams
The ability to deal with enquiries in a professional and polite manner
What are the desired personal qualities?
A passion for hospitality and guest service
Willingness to learn
The ability to stay calm under pressure
Excellent grooming standards
Ability to work in a fast-paced environment