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Concierge Apprentice

Employer
Hilton Hotels
Location
Cambridge, Cambridgeshire
Salary
Competitive
Closing date
18 Feb 2024
Concierge Apprentice

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

As a Concierge Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Guest Service! Applicants must hold a full UK drivers license.

A WORLD OF REWARDS

    £11.05 per hour Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Subsidised Taxi Scheme Guest Experience Day after successfully passing probation Modern and inclusive Team Member’s areas Dedicated 1-2-1 support throughout your apprenticeship  Functional Maths and English skills offered alongside the program  
What will I be doing? 

A Concierge apprentice will be required to undertake all reasonable duties as assigned by your head of department.  

Specifically, you will be responsible for performing the following tasks to the highest standards: 

    Working within the Concierge team   Welcoming guests warmly help with recommendations, directions and reservations on transport, attractions and restaurants Maintain high levels of guest service  Comply with Health and Safety regulations  Complete all aspects of the apprenticeship program  Work a variety of shifts including early mornings, evenings and weekends  
What are the desired skills? 

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

    Positive attitude  Good communication skills  Committed to delivering a high level of customer service  Ability to work on your own or in teams  The ability to deal with enquiries in a professional and polite manner 
What are the desired personal qualities? 

    A passion for hospitality and guest service  Willingness to learn  The ability to stay calm under pressure   Excellent grooming standards  Ability to work in a fast-paced environment 

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