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Customer Service Assistant - Chester

Tenpin Ltd
Chester, Cheshire
5.92 - 10.42 per hour
Closing date
29 Feb 2024

Job Details

Customer Service Assistant - Chester

We are coming to YOU - Join our Chester Team!

Get ready for a blast, as we unveil an exciting, state of the art family entertainment centre in Chester.

We're on the lookout for dynamic individuals to join our team as Customer Service Assistants. If you thrive on creating smiles and exceeding expectations, then this role is for YOU!

TENPIN IS NOT JUST ABOUT BOWLING... We are all things entertainment! Arcade Machines, Pool Tables, Cocktails, Pizzas, and Nibbles! Oh! And not to forget our Houdini's Escape Rooms, Karaoke Rooms, and 4D Laser Arena. We have something for the whole family to enjoy.

A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too!

The Role

As a Customer Service Assistant, you will be working across all the key areas of the centre, this will include booking customers in at Reception to use the following: Bowling, Laser Tag, and Karaoke. As a key point of contact for customer enquiries, you'll also need to be alert to potential sales opportunities, play the role of a host for both individuals and parties, all while maintaining the centre's cleanliness and order. Additionally, you'll receive training in kitchen and bar operations to provide support as required.

Bring your efficiency, initiative, and friendly vibes! Your role is all about putting exceptional customer service at the heart of what you do. And, of course, being confident and at ease with customers is key!

Skills You Need

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • Embrace a "nothing is too much trouble" attitude, coupled with a drive to achieve excellence.
  • Able to provide outstanding customer service and strong communication skills
  • Full flexibility in your working schedule, especially evenings and weekends.
  • Be approachable and helpful
  • Can multi-task and have exceptional organisational skills.
  • A strong team player

Our Fantastic Benefits

  • Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors
  • Free Bowling for family and friends
  • Free Food
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.

What Happens Next?

Ready to kickstart your career with us? Hit the "apply" button now and complete the short application process (2 mins).


Tenpin Ltd (part of Ten Entertainment Group Plc - is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK.

Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work(r) in 2017 and currently holds Investors in People accreditation GOLD standard.

We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. 

With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years.

Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo's soft play areas.

Do you fancy being on the Winning Team?

Are you fun loving, hard working and maybe just a little bit bonkers about bowling? If so, we want you on board!

Company info
Tenpin Ltd
02034 410700
Aragon House
Milton Keynes
MK43 0EQ

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