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Events Operations Manager

Mortimer House
Competitive Salary
Closing date
8 Mar 2024

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Job Details

About Mortimer House

Set in a seven-storey Art Deco building in the heart of London’s Fitzrovia, Mortimer House brings beautifully designed work, social and wellbeing spaces together under one roof. With hospitality at its core, the House is a stimulating place for members to collaborate, create and unwind — as well as feel at home.

Our ethos is inspired by Maslow’s hierarchy of needs. We use a holistic approach to hospitality to create carefully considered spaces that are exquisite yet unpretentious, centred on helping people connect to what matters to them.

About Maslow’s 

Maslow’s is a group of progressive hospitality brands.  Our mission is to create a collection of workspaces, members’ houses, restaurants & bars that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings. 

We opened the doors of our first site, Mortimer House in London’s Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho this March.


The role

We are seeking a highly motivated and experienced Events Operations Manager to join our dynamic team at Mortimer House. The Events Operations Manager will be responsible for overseeing and managing the successful execution of events within Mortimer House. The ideal candidate will collaborate closely with the General Manager, Head of Events, Head Chef and other managers to ensure seamless operations and exceptional service delivery. This role will report to the General Manager.


Event Management and Coordination:

  • Collaborate closely with the General Manager and the Head of Events to ensure the successful delivery of Mortimer House events within the budget.
  • Take ownership of events spaces, manage facilities, and ensure venue maintenance.
  • Ensure compliance with Health & Safety and Food Safety standards, as well as Licensing Laws.
  • Develop operational and service standards, creating a comprehensive manual.
  • Ensure the smooth and well-coordinated delivery of high-profile, bespoke events.
  • Prepare events spaces for upcoming operations and plan logistics for a challenging property.
  • Actively upsell food & beverages and demonstrate attention to detail and initiative.
  • Monitor departmental service and teamwork, making improvement recommendations.

Staff Management and Operations:

  • Manage equipment inventory and place orders for replacements/additions as needed.
  • Plan staffing rotas and maintain a pool of talented staff through agencies.
  • Maximize employee productivity and satisfaction through effective communication and motivation.
  • Foster good working relationships with all departments and perform other duties as assigned.

Food and Beverage Coordination:

  • Collaborate closely with the F&B team.
  • Maintain cleanliness and proper functionality of food and beverage areas and related equipment.


  • Proven experience in event operations or a similar managerial role within the hospitality industry.
  • Strong understanding and adherence to Health & Safety, Food Safety, and Licensing Laws.
  • Exceptional organisational and leadership skills.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Excellent communication and interpersonal abilities.
  • Flexibility to work evenings, weekends, and holidays as needed.

In return we offer:

  • £450 Gross Refer-a-friend scheme (unlimited referrals!)
  • 50% discount on F&B onsite
  • Reward and discounts platform
  • SmartTech and CycleToWork schemes
  • Access to delicious on shift meals
  • SmartTech and CycleToWork schemes


Housed in a majestic six-floor Art Deco building in the heart of London’s Fitzrovia, Mortimer House provides a new experience for those who wish to create, work and unwind in equal measure. Founded upon a philosophy of providing holistic balance in work and life, it is intended to satisfy the needs of both the head and the heart. Intuitively designed team offices, meeting rooms, event spaces, living room, terrace, studio and gym effortlessly meld mid-century design touches with the classicism of the original building, providing an intimate membership experience. Mortimer House is also home to ground floor restaurant Mortimer House Kitchen, which is open to the public and serves exceptional Mediterranean cuisine. 

Company info
Mortimer House
37-41 Mortimer Street

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