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Cluster Front Office Manager - Newport

The Celtic Collection
Newport, Newport (Casnewydd)
Closing date
8 Mar 2024

JOB TITLE – Cluster Front Office Manager
Coldra Court Front Office 
£36,000 per annum plus benefits!  
Full Time – Permanent  
40 hours per week 
5 days out of 7 


Are you a world-class Cluster Front Office Manager? Do you have what it takes to lead our front offices within the Celtic Collection? 


You will need a five-star hotel background and proven experience at a senior level in delivering a busy hotel or resort operation including food and drink, rooms division, conference and events, and leisure.  An individual with a creative mind and an analytical approach who will thrive in an environment where forward thinking, developing solutions and business proposals are encouraged. 
We are looking for a highly skilled manager, a strong character who has a hands-on approach and can deal with the pressures of day-to-day operational issues.  Evidence of excellent people management skills is essential as is the ability to organise, inspire and lead a team.  Knowledge of ‘Opera’ would be beneficial but not essential. 
You will need a passion for this sector of the industry and delivering outstanding service, in an environment where guests have high expectations. Experience in the Rooms Division sector of the hospitality industry is essential, with a preference for those candidates who have worked in a quality driven, high-volume environment.    


You will ensure that our guests leave with a positive and memorable experience, creating advocates for our conference business, bar and dining venues, and leisure membership along with bedroom experiences between the hotel resorts.  In this position you will work closely with other operational Managers to ensure that the guest and five-star service delivery is at the centre of everything that we do.  The successful candidate and their team will be expected to always deliver the ultimate guest experience, where employees interact with guests in a relaxed, pleasant but professional manner. 

As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, and lifestyle and retail discounts for you and your family to name just a few.  
Our career development opportunities are as unique as you are.  We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in-house training pathway.  We are sure you won’t be disappointed!   

The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales developed from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.   
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort is one of Europe’s finest destinations for luxury escapes, family breaks, special occasions, golfing getaways and business events. The resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses.    
As well as the five-star Resort Hotel, the Collection also includes the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of T? Hotel Magor. The 170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn 2021 in partnership with the Welsh Rugby Union, and a second T? Hotel opened its doors at Milford Waterfront in the Spring of 2022 in partnership with the Port of Milford Haven.  
In September 2019, The Celtic Collection launched the new International Convention Centre Wales (ICC Wales) in a joint venture partnership with Welsh Government.   

In the event we receive a high number of applications, we reserve the right to close this campaign early 
In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages. 

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