Room Service Head Waiter - London

We have an exciting opportunity for a Room Service Head Waiter to join our highly successful team here at our Covent Garden Hotel. Your main responsibility will be to oversee the daily operation of the hotel room service, working alongside senior management and team members, to ensure that the highest level of customer service is being delivered and the expectations of our guests are consistently exceeded.

What we Offer:

• Discounts & Perks Platform
• Wage Stream - An employee app to stream your wages before payday
• Paid overtime
• Flexibility
• No split shifts
• Cycle to work scheme
• Uniform and meals provided
• Uniforms dry cleaned
• Discounted personal dry cleaning
• Social events, wellbeing and team activities
• Award winning training opportunities and career development
• Fully funded English lessons
• One paid volunteering day per year
• Firmdale Experience and Long Service vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)
• And much more!

What you Need:

• Experience in similar role
• Excellent attention to detail
• Passion for providing first class customer service
• Strong organisational and communication skills

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

• Firmdale Hotels - "Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality"
• Manager of the year - Laura Sharpe, Cateys 2018
• Hotel of the year - Group - Cateys 2018

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.