Assistant Admissions and Retail Manager

Employer
Brooklands Museum
Location
Weybridge, Surrey
Salary
£25,000 - £26,000 per annum depending on experience
Closing date
3 Mar 2024

Job Details

Brooklands Museum, in Weybridge, Surrey is on the 32-acre site of the world’s first purpose-built motor racing circuit and the most productive aircraft factories in Europe in the twentieth century. The stories of motor sport and aviation at this site are bound together from the beginning and share key themes of innovation, entrepreneurship and outstanding human endeavour.  We are an independent charity and we welcome over 160,000 visitors each year including over 13,000 school students as part of our award-winning learning programme.

As we are a visitor attraction, our priority is delivering a memorable and inspiring experience for all visitors and ensuring we meet our commitment of ‘Brooklands at its best, every day’. So, no matter what role you join us in, you will have a very important part to play in this.

We are currently looking for a full time Assistant Admissions & Retail Manager to help lead our Front of House team in readiness for our busy and exciting 2024 season.

As part of the Front of House Team, you will report to our Admissions & Retail Management Manager and play your part to ensure that the Museum consistently provides a high-quality experience to all.  

You will assist the Admissions & Retail Manager in helping support the ongoing development of team members through managing, coaching and motivating the Admissions team to provide all visitors with an engaging welcome and a friendly goodbye, maximise income opportunities through eliciting voluntary donations, ensuring that upselling is delivered for Gift Aid on Entry Admission at all entry points, and maximising the sales of shop merchandise across the site, assisting visitors when necessary.  

You’ll be responsible for the presentation of the visitor journey from the arrival experience at our visitor car park and our events entrances, through to our admissions and retail buildings and the surrounding outdoor areas. With a great eye for detail you’ll ensure that all areas are cleaned, uncluttered and well-presented prior to opening and displays are replenished throughout the day in a timely manner, maximising the display opportunities for the relevant visitor profile.  You’ll ensure a tidy working environment is maintained throughout the day.  

You will assist with stock ordering, check deliveries are accurate, price stock and ensure shop displays are replenished. You’ll be involved in the manual handling of stock, including lifting heavy boxes as required from time to time for which training will be provided.

Working closely with staff from other departments you will ensure that you keep up to date with developments in the museum including changes on our offer, new events and activities. In the Admissions & Retail Managers absence, you will be responsible for making sure the team are always aware of what is happening at the museum and have a detailed knowledge of our events and retail products so they can confidently impart this with visitors. 

How to apply

Please apply via our recruitment website where you will find the full job description and further information about working at Brooklands Museum. You will be asked to submit your CV and a covering letter detailing how your experience could help us in this role and how you meet the requirements of our person specification. Please keep your covering letter to no more than two sides of A4  and send to recruitment@brooklandsmuseum.com

The hiring manager will review all applications once the role has closed  and we will be in touch with shortlisted candidates regarding an interview shortly after this date.

 Benefits 

We offer a number of benefits to suit your lifestyle and include:

- Annual leave of 25 days in addition to Bank Holidays and Christmas Eve off

- Flexible Bank Holiday policy enabling you to take Bank Holidays at a time that suits you

- Flexible working to help you manage your home and working life

- 4% employer contribution into your pension

- Free Onsite parking

- 20% discount in our onsite cafe and Museum shop

- Free access to all that Brooklands Museum has to offer

- Access to our Reward Website providing access to deals and discounts for hundreds of shops online and in store, helping you save money on everyday shopping

- Full access to our online wellbeing hub providing  access to a 24/7 telephone support line, telephone counselling sessions and expert support

- Access to our team of fully trained Mental Health First Aiders

- Opportunities for continuous learning and professional development

Working at Brooklands Museum

Brooklands Museum is a fast paced, unique and fun place to work, you’ll need to be able to keep a number of plates spinning every day but that just what makes Brooklands the special place it is. We are proud to have been a finalist for Surrey Employer of the Year in 2021 and a finalist for Large Visitor Attraction of the Year in the Beautiful South Awards 2022.

In line with our charitable purpose, we are active in ensuring that Brooklands is inclusive, so that everyone can feel welcome at, and benefit from, Brooklands Museum, including as visitors, staff, trustees, volunteers, members, partners, freelancers, contractors, participants, schools, and anyone else who wishes to visit or be involved with the Museum. 

We have invested in our organisational culture over recent years and encourage everyone to be their true self at the Museum. The team have committed to ensuring we all feel involved, supported, and appreciated, by working as one team, communicating thoughtfully, being proactive and showing we care.

We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you.

Company

Brooklands Museum, in Weybridge, Surrey is on the 32-acre site of the world’s first purpose-built motor racing circuit and the most productive aircraft factories in Europe in the twentieth century. The stories of motor sport and aviation at this site are bound together from the beginning and share key themes of innovation, entrepreneurship and outstanding human endeavour.  We are an independent charity and we welcome over 160,000 visitors each year including over 13,000 school students as part of our award-winning learning programme.

Company info
Website
Telephone
01932 857381
Location
Brooklands Museum Trust Ltd
Brooklands Road
Weybridge
Surrey
KT13 0QN
United Kingdom

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