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Head of Club Experience - Graveley, Hertfordshire

The Club Company
Graveley, Hertfordshire
£30,000 per annum
Closing date
15 Feb 2024

Head of Club Experience - Chesfield Downs Golf & Country Club

Job Type: Full Time

The Club Company’s mission is to be unquestionably the UK’s premier collection of country clubs and we understand that the bedrock of any successful business is its people, how they treat each other, their customers and how they live and breathe our values day in, day out.

With a warm and welcoming atmosphere, our clubs are set in beautiful locations with an inspiring mix of sporting, leisure and wellbeing facilities offering a feel-good experience to members and guests. Our clubs are an exceptional venue to work and enjoy.

Our CARE values - Caring, Ambitious, Respectful and Energised - are designed to guide and inspire our team every day. Our team members ensure that our clubs are places that people love to visit. Because our customers are a huge part of what makes our clubs so special, we place them at the heart of everything we do.

Join us in this exciting, new leading role. We need an exceptionally driven individual to take on the role of Head of Club Experience to create amazing journeys for our members and guests.

This senior position is crucial in the present day and the future success of the club. As a smooth operator and great role model you will inspire and motivate the team to make great things happen to achieve our brand standards, best practice and exceed expectations. You will interact with members and guests through various communication channels to understand, analyse and use insight and feedback to identify issues and proactively solve problems before they escalate.

Ideally, you will come from a premium establishment with experience of sizeable, busy operations.

As Head of Club Experience, you’ll need to be extremely hands-on as you will be heading up all departments. This is a fantastic opportunity for an experienced operator who is passionate about the hospitality industry and who thrives on delivering a high level of customer service. A competitive salary plus bonus and great benefits is on offer for an exceptional candidate.


The Head of Club Experience is primarily responsible for all health club related activities ensuring a safe and clean environment at all times and delivering a great experience for the members and guests.  You’ll drive member retention and satisfaction and support the General Manager in the delivery of the club’s overall performance.

The role reports directly to the General Manager and is fully accountable for the health club team.

Essential requirements for our Managers:

Member Service

To understand the importance of members and contribute to delivering first class service. Commit self to exceeding members expectations and those of their internal customers (colleagues).

Taking Personal Responsibility

To enthusiastically commit self to work hard towards goals, concentrating on outcomes which effect business performance. Shows commitment towards personal development.


To work well in a team, interacting with others in a sensitive and effective way. Respects the contributions of all their colleagues.  Training, coaching and building teams to deliver the best customer journey.


To communicate effectively at all levels, using appropriate methods. Able to communicate to both individuals and groups.

Creativity and Innovation

To create new and innovative approaches to continually drive the business forward and improve work-related issues. Shows a willingness to question traditional methods of work and welcomes change for the good of the business.

Making Considered Decisions

To demonstrate a readiness to make decisions, using effective thought processes and takes appropriate action.

Planning and Organising

To organise and schedule activities, resources and events effectively. Plans ahead with future business in mind. 

Commercial Awareness

To demonstrate an understanding of the factors effecting the financial success of the company. Views issues referring to costs, profits, markets and added value.


To effectively manages a team of people, motivating and empowering them in order to reach organisational goals.

A competitive salary plus bonus and great benefits is on offer for an exceptional candidate.

If you love welcoming customers and you can reflect our "CARE" values by being Caring, Ambitious, Respectful and Energised then this is the culture in which you will thrive.

In addition to a competitive salary, we offer an excellent range of staff benefits, including

  • Fun and professional work environment
  • Complimentary use of health club, group exercise classes and golf facilities
  • Competition play for team members with a golf handicap
  • Bonus holiday days
  • 50% off when you stay at our hotels
  • 50% off meals on duty
  • 25% off food, drink, retail and spa treatments at other times
  • Discounted membership for a friend or your family membership
  • Free Parking
  • Uniform provided
  • Learning and Development programs
  • Employee Assistance Programme
  • Opportunities to grow and develop within the group
  • Cycle to Work scheme
  • Digital Reward and Recognition Scheme
  • Wagestream - a money management app that gives you access to a percentage of your pay as you earn it


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