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Retail And Logistics Manager - Brentford

Employer
Levy
Location
Brentford, Greater London
Salary
Competitive
Closing date
20 Feb 2024
Retail And Logistics Manager - Brentford

Retail and Logistics Manager - Brentford Football Club
  • 36,000 per annum
  • 5 out of 7 days per week
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check
  • Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Vodaphone discounts
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH's and additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during first year back
  • Competitive and supportive family benefits
  • Day off for baby's 1st birthday
  • Holiday purchase scheme
  • On-going training & development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products
  • Overall Purpose of the Job
  • To lead the Retail department to deliver the operational efficiency, planning and presentation of the food and beverage offer at Brentford Community Stadium.
  • Ensuring that all standards are achieved.
  • Ensuring a seamless transition from football to rugby set up, delivery and vice versa.
  • To be responsible for achieving and where possible exceeding the sales budget whilst controlling related costs.
  • Key Responsibilities OPERATIONS:
  • Ensure Levy Signatures are followed and maintain all relevant evidence
  • Post event files are checked and completed
  • Ensure all food, liquor and disposables are in correct areas in good time for match days and other events
  • Responsible for the non-matchday setup for matchday and make sure the retail areas in the stadium are ready for matchdays
  • Ordering, receiving and related admin tasks
  • Checking all concessions areas - critical walks, line and spot checks
  • Understand and support the ordering process and that delivery schedules are updated and orders placed in time
  • Drive top line / SPH - control production and wastage
  • Manage departmental maintenance log, ensuring resolutions are actioned
  • Be prepared to feedback all progress updates to the Operations Manage, General Manager and Regional Retail Manager
  • Understand and analyze COS, VPM, liquor yields to aid decision making
  • Actively maintain day to day contact with the venue client to enable the closest possible working relationships
  • Actively deal with customer feedback in a positive manner and advise the General Manager as appropriate
  • Display a positive guest attitude
  • Act with a sense of urgency
  • Solve operational issues / concerns in good time. Demonstrate proactive working practice
  • Lead by example
  • Ensure challenge 25 and RSA is strictly adhered to
  • Ensure the Retail team effectively uses suggestive and up selling techniques
  • Deliver effective, motivational and informative pre-shift briefing to managers
  • On event nights visit all Concessions units to check on team members, guests and discuss any questions and / or concerns
  • Attend training sessions and client meetings as required
  • Ensure that health, safety, hygiene rules and procedures are always followed as a priority
  • FINANCAL RESPONSIBILITY:
  • Manage all aspects of labour scheduling and work closely with the HR and Staffing team to effectively manage labour spend and forecasting.
  • To manage and take ownership for all costs associated with the operations under your management
  • To ensure that your team understand all areas of financial performance
  • Manage all aspects of matchday labour scheduling
  • Investigate revenue shortfalls and cost overspend relating to financial results for the operations under your management and act where necessary
  • Drive spend per transaction values through maximizing the sales opportunities that occur within the planning and operations stages for the matchdays
  • Actively monitor and improve the operating standards within the Retails area including service, product lines and operational procedures
  • Demonstrate excellent control of all operating costs in line with set targets
  • Minimise operating costs by using all equipment and products in accordance with company requirements
  • Ensures compliance to the company profit protection procedures and that venue security procedures are strictly adhered to
  • Ensure all stock takes are completed to deadlines, with any variances investigated
  • Work within all budget restrictions
  • Actively make recommendations to the development of budgets and planning of future Capex / Opex
  • PEOPLE MANAGEMENT:
  • To build, lead and manage an effective team with clear succession and development plans
  • To hold regular meetings with your direct reports to ensure that communication flow is two way and that evidence of action is documented
  • To build a positive team morale through active communication with all managers, supervisors and team members
  • Staff training & development
  • Effectively communicate with all members of the team
  • Participate with recruitment, including interviewing. Promoting equality, diversity and inclusion
  • Conduct staff PDRs
  • BUSINESS DEVELOPMENT
  • To recommend and develop new products that reflect the current trends or provide an opportunity to improve the business
  • To recommend and develop new service styles and business opportunities that support growth of the business for both Levy & the client
  • To support and develop the company's image and standing within the local and business community
  • MISCELLANEOUS RESPONSIBILITIES:
  • To organize own time off in conjunction with the Regional Manager and General Manager
  • To ensure that TOIL is taken within the period set by the company
  • To ensure that holidays are taken subject to the needs of the business and not carried forward
  • To always act as an ambassador for the company
  • To support with client with their wider initiatives / WITY criteria (related to catering)- including community engagement
  • Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focussed on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do. We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences. D&I At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness. We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences. Venues Collection The Venues Collection, a grouping of six, easily accessible properties located across the UK. With an array of both contemporary and historic meeting spaces, they also cater for every memorable moment: from christenings to birthdays, engagement parties to weddings and anniversaries to celebrations of life. Spaces to Meet, Spaces to Sleep, Spaces to Celebrate.

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