Hotel Administrator

Park Plaza
England, London
Great Benefits
Closing date
7 Mar 2024

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Job Details

At Park Plaza, we are all about creating stories and memories by delivering excellent and personal service to our guests.

As a Hotel Administrator you will provide full administrative support to the hotel's General Manager and act as the main liaison for key internal and external contacts with the Executive Office. You will act as an ambassador of the hotel and ensure all enquiries into the office are handled professionally and efficiently.

The role as Hotel Administrator will include:

  • Managing the General Manager's schedule and provides administrative support to the Hotel Executive Team
  • Coordinate and organise regular hotel and General Managers' meetings and appointments, preparing and distributing minutes and following up actions as required
  • Act as the main liaison point for certain VIP guests and key internal & external contacts.
  • Act as a key point of contact for enquiries and queries within the Executive Office.
  • Prepare confidential reports and meeting minutes as required.
  • Handle all hotel mail, including responding, acting, and distributing as appropriate.
  • Maintain an adequate supply of stationery and orders as required.
  • Keep the highest level of confidentiality regarding staff, business, and guest information.
  • Order and coordinate travel for the General Manager as required.
  • Answer the telephone, screens calls and make calls on behalf of the General Manager
  • Maintain a filing system and ensures filing is kept up to date.
  • Play a key part in the engagement of team members, assisting and supporting the HR department as and when necessary.
  • Has previous experience as a Hotel Administrator / Office Manager or similar role.
  • As a Hotel Administrator you will receive:

  • Salary: Competitive plus great PPHE employee benefits
  • Work-life balance of working Monday to Friday (Office hours)
  • Two wellness days per year, meaning all team members start with 30 days holiday per year (pro rata) - this increases with service!
  • Two meals per day, every day (including days off if you wish to come in!)
  • Discounted gym memberships
  • Access to free financial and mortgage advice
  • Shift patterns shared at least 2 weeks in advance so you can plan your life around work!
  • Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

    Park Plaza. Be part of it.


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