General Manager - Central London
General Manager Upto 50,000 per annum
40 hours per week
What you'll be doing:As the General Manager in London, you will play a pivotal role in overseeing all aspects of our operations. You will be responsible for managing client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.Drive service and FM support service solutions that exceed new and existing customer requirements. Review business performance and ensure delivery of key financial targets in line with management and performance reporting. Demonstrate commercial value to the Leadership and Executive teams in line with the Compass vision, values, and overall business strategy. Your leadership, organizational skills, and culinary expertise will be key in delivering exceptional experiences to our clients.More about the role:Key Responsibility: Lead and drive the strategy of growth and retention of new and existing business in each sector through leading the development of long term account plans, including a rolling lifecycle review processDrive the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contractsImplement senior client review process to identify additional sales/service opportunitiesCommunicate strategy to the team and ensure that improvements are implemented to maximise performance and customer satisfactionDevelop and maintain relationships with internal and external stakeholdersProvide operational insight alongside strategic marketing plans to grow sales/services and deliver customer satisfactionEnsure purchasing complies with Compass Group UK & Ireland policiesManage labour costs above budget to client through policies in placeChallenge and continually review labour structures and ratiosReview trends and adjusting consumable budgets accordinglyWho you are:We are looking for;Leadership - proven track record of strong leadership and change managementClient Management - experience of managing challenging clientsCorporate Alignment - Aligns resources to the businessResults Orientation - Improves performanceResponding to Customers - Understands underlying concernsIntegrity - Acts on values when it is not easy to do soWorking Together for the Business - Promotes team effectivenessHolding Others Accountable - Monitors performanceStrong Communication - creates a site communication strategySenior management experience in Facilities ManagementSenior management experience leading and inspiring operational teams to deliver resultsLed the implementation of change programmes to deliver operational benefitsExperience of working within brand guidelines to deliver resultsExperience in highly commercial and price sensitive marketsExcellent communication and presentation skillsFully conversant with current Health and Safety and food safety regulation.Experience on application of risk management, analysis and reductionManaged senior level third party relationshipsAbout Us
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!