Leisure Club Assistant - Birmingham
Leisure Club Assistant Competitive + Benefits Crowne Plaza Solihull, B91 3QD Why join us?
As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK's Top 6 Best Places to Work in Hospitality 2023!
- Stays across the UK at employee rate (a HUGE discount!)
- Discounted Friends and Family rates (that'll make you really popular!)
- 50% off food and beverage in our hotels
- A range of development and apprenticeship programmes
- We're committed to your development and progression with lots of promotion opportunities
- You'll get all meals on duty (because hard work is hungry work!)
- Uniform provided
- We're big on all things reward and recognition and celebrate success throughout the year
- Commitment to your health and well-being
- Flexible working arrangements
- Discounted use of leisure facilities
- Refer a Friend incentives to influence your earning potential.
The Leisure Assistant role involves a range of duties, including:
To welcome all guests & members entering and leaving the leisure club
To understand the Hotel leisure facilities
To promote and up-sell all the leisure facilities
To ensure prompt answering of the telephone
To relay information as and when necessary to other departments
Deal with guest and member enquiries and be as helpful as possible
To be friendly and courteous to staff, management and guests at all times
To be responsible for opening and closing the club
To be responsible for the Leisure Health and safety procedures
To keep all areas of the spa clean and tidy at all time
Key Personal Attributes
To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.
Key Performance Behavioural Indicators
The key performance behavioural requirements of the Leisure Assistant role include:
Identifying customer service problems or issues before they arise.
Displaying a positive, friendly and informal manner with customers.
Showing a sense of urgency on behalf of customers and actions requests quickly.
Undertaking work in a well-organised and systematic way.
Working effectively with colleagues and other departments.
Striving for excellence by paying attention to important detail.
Ensuring promises are kept by following through on customer requests.
Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.
Would be an advantage:
Pool attendant/lifeguard trained
Pool plant trained to complete Pool testing
First Aid trained
All training will be provided for the suitable candidate if not
What you'll become a part of
Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.
Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.
Set in the heart of Solihull and just 5 miles from Birmingham and the NEC, this hotel is in a great central location easy to reach from all over the UK. The hotel features an open lobby, restaurant and bar and a stylish outside terrace overlooking the lake complete with a heated seating area. The hotel offers 12 high-tech conference rooms that can accommodate small or large groups of delegates in various formations. Plus, 120 guest rooms and a health and leisure club with extensive facilities including a gymnasium and heated swimming pool.
Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.
Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.