Front of House Team Member - London

Royal Lancaster Hotel
London, Greater London
Competitive Salary
Closing date
6 Mar 2024
Front of House Team Member - London

Are you a dynamic and ambitious individual with a passion for the luxury hospitality industry? If you are ready to embrace a journey of growth and development, we invite you to submit your resume!

Elevate your career by joining our independently owned hotels as a Front of House Graduate, and you will start your progression towards becoming a valuable and expert member of the Front of House team in our 5-star hotel!

The 12-month Graduate program will focus on the Front of House department, offering participants valuable exposure to all departments that work in collaboration with the Front of House team.

All candidates who successfully advance in the selection process will be invited to participate in an assessment day.

Key Highlights of the Graduate Programme:

  • Become a member of at least one task force and attend all meetings relevant to your program (such as P&L, forecast, revenue, etc) and work on individual projects,
  • Attending workshops specifically designed for Graduates attending this program,
  • To provide a friendly and efficient welcome to all our guests while delivering 5* service at all times,
  • Use various computer systems,
  • Up-sell room types at every available opportunity to achieve the departmental up-selling goal,
  • To be fully aware of all VIPs, care guests, and long-stay guests arriving, residing, or departing the hotel,
  • To promote the services in the Hotel and actively sell food and beverage outlets,
  • Strictly adhere to the departmental service standards,
  • To carry out all duties relevant to the Guest Service Agent, as laid down in the departmental Standard Operating Procedures
  • To carry out cashier functions using a cash float and adhering to the hotel cash handling policy
  • Present a well-groomed and professional clean appearance at all times.


  • Genuine passion and hunger to develop within the luxury hospitality industry.
  • Proficiency in the English language.
  • Eligibility to work in the UK.


  • Complimentary Night Stays for 2 (completion of probation).
  • Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties.
  • Employees and Friends & Family rates across our sister properties.
  • Complimentary meals on duty.
  • Refer a friend bonus.
  • Cycle to work & workplace pension schemes.
  • Employee recognition schemes and Social Committee events including gala dinners and much more!

Royal Lancaster is based in Lancaster Gate, 2min walking distance from Lancaster Gate Station and 7min from Padding

Apply for Front of House Team Member - London

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover message (optional)

Do you currently live and work in the UK with all documentation to prove this? required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on Leisurejobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar jobs