Night Manager - London
Located in Knightsbridge on the edge of Hyde Park, Bulgari Hotel London is both a haven of calm in the centre of the city and yet under a minute's walk from such landmarks as the famous Harrods department store.Since opening in 2012, Bulgari has set new standards among the luxury hotels of the British capital. Elegant contemporary architecture and Bulgari's legendary flair for design are matched by class-leading quality of service.
Reporting to the Front Office Manager, you will be providing operational management support throughout the hotel during the night shift, monitoring guest satisfaction, security, employee activity, physical defects with main focus on the lobby and guest-room area.
You will be liaising internally with all departments and externally with Hotel guests, designated service company personnel and vendors. Some of your responsibilities will include monitoring the efficiency levels in Front Office, overseeing the operation of all Front of House departments in the absence of the relevant HOD, maximising every opportunity to increase revenue by upselling and interacting with guests at every opportunity.
You will be fully aware of all happenings in the hotel which may affect the role of the Night Manager. This would include management decisions, new directives and rates, EOD reports etc. and ensuring this information is shared with your team. A major part of your role is to ensure a record is kept of guest feedback so remedial action can take place to resolve outstanding problems.
What we are looking for
The ideal candidate will have an operational knowledge and demonstrated expertise of MARSHA, Opera, Excel, and Word. You are likely to have relevant NVQ or professional qualifications although your technical skills and flexibility will be what sets you apart.
To be successful in your application you will already have experience from within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual who possesses excellent customer service skills with your ability to engage with our guests being one of your greatest assets.
We encourage a diverse workforce however you will be required to have a good level of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.