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Apprentice Hospitality Team Member - London

Employer
Compass Group UK
Location
London, Greater London
Salary
Competitive
Closing date
15 Feb 2024
Apprentice Hospitality Team Member - London

As an apprentice Hospitality Team Member tasks could include, but not limited to:

  • Set up each area of the restaurant ready for customers with the required products
  • Ensure all food is stored, handled and presented at the correct temperature and in accordance with the Steamplicity and general HACCP guidelines
  • Prepare and serve all food and beverages in line with the service level agreement
  • Understand all items available, know where they are kept and offer and upsell it to customers accordingly based on their specific dietary requirements
  • Ensure every item is stocked up correctly in line with the planograms and are all forward facing
  • Complete all cleaning tasks as identified within the site -specific cleaning rota
  • Report customer complaints to the supervisor/management team to be dealt with promptly
  • Use machinery as shown and taught, ensuring that the equipment is used safely and in accordance with the current risk assessments, regulations and company policies
  • Ensure the correct menu is followed correctly for each day and these are displayed correctly for customers
  • Ensure allergens are available for each product and you know where to guide the customers to, to view them
  • Ensure correct uniform is worn: bare below elbow, no false nails, no nail polish, non-slip shoes, no jewellery and hat and hairnet

Alongside your day to day duties, you will complete the Hospitality Team Member Level 2 Apprenticeship. This is a nationally recognised qualification and the primary objective of the Hospitality Team Member is to learn and understand how to carry out fantastic 'hospitality' skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business to ensure they feel welcomed and looked after. You will either attend college 1 day each week or will do your learning on site. You will be supported through this qualification by your Personal Development Coach who will visit you at your place work every 6-10 weeks. You are not expected to complete any of your Apprenticeship work outside of your normal working hours and will be given set time each week to complete your work.

APPRENTICE HOSPITALITY TEAM MEMBER

SALARY: 11.95 per hour

LOCATION: London. EC1V 2PD

REPORTING TO: General Manager

HOURS/WORKING PATTERN: 37.5 hours per week, Monday to Friday. Earliest start time 07:00 and latest finish time 22:00

DURATION: 12-15 months

Do you have a real passion for working in the Hospitality Industry? Would you like to have a varied role that enables you to develop your customer service and catering skills? Would you like to earn whilst you learn?

Well now is the time, as we have a very exciting opportunity for an Apprentice Hospitality Team Member to join our team in London.

You do not need to have any experience as full training will be provided as part of the Apprenticeship. This is ideal for a school leaver or someone wanting a career change. Apprenticeships are for everyone regardless of age!

Over a 12-15 month period you will be trained to become a fully Qualified Hospitality Team Member.

  • A good communicator, able to liaise confidently with customers
  • High standards of personal hygiene
  • Able to work flexibly in line with business requirements
  • Highly competent in the English language, both written and verbal
  • Basic food hygiene
  • Self-motivated
  • Can accurately follow instructions
  • To complete any training the company supplies either class room or online training
  • Having a 'can do' attitude
  • Can work under pressure
  • Experience within a similar role
  • Basic food hygiene/level 2

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