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Group Booking Host - THE CUBE at Canary Wharf, London

Employer
The Cube at Canary Wharf
Location
Canary Wharf, London
Salary
Competitive
Closing date
28 Feb 2024

Job Details

Group Booking Host - THE CUBE at Canary Wharf, London

YOU’VE SEEN IT ON TV, NOW IT’S YOUR CHANCE TO TAKE ON THE CUBE.

In Spring 2024, THE CUBE is set to bring competitive socialising, cutting-edge technology, and premium food and drinks to Canary Wharf, with customers challenged with a variety of physical and mental games, all harder than they seem. Building on the success of THE CUBE Manchester, Canary Wharf aims to elevate the experience to the next level. With ambitious growth plans in place in the UK, we are actively seeking top-tier talent to join us in making THE CUBE the ultimate social destination at our next opening in London.

Job Title: Group Booking Host – The Cube Live, Canary Wharf, London

Location:  Canary Wharf, London, other sites for training and working if required

Responsible to: Group Booking Coordinator, Group Booking Team Leader

Main Purpose/Function of Job:  The Group Booking Host’s primary role is to help ensure the provision of high quality and high impact group bookings at the venue. They will work with and provide operational support to the senior management team to help ensure the effective delivery of all group booking arrangements. The Group Booking Host will adopt a ‘hands on’ approach to the role, combining technical know-how of the venue with outstanding customer care, ensuring customers have a world class experience. You will act as a point of contact and responsible person for the venue and client when on duty in respect of all group bookings.

Main Duties

Reporting to your line manager, and working under the supervision of the senior management team, you will be responsible for performing a variety of duties in respect of the operational delivery of group bookings. Responsibilities include liaising with the office team to understand the details and timings of the group bookings for the day, completing the daily group bookings planner, coordinating the set up for the booking and liaising with relevant departments in respect of the booking itinerary. You will be the point of contact for the client for their whole experience, from meeting customers on arrival to providing regular interaction with the client regarding the different timings of their event.

Operational Responsibilities

Being responsible for all customer facing aspects of group bookings and leading on the coordination between the office and the operational aspects of the event delivery.

To act as the point of contact with the client throughout their event and ensure all aspects of their itinerary are discussed and agreed on arrival. This will include giving welcome talks and introductions in front of the group on arrival.

To coordinate the planning arrangements, set up and get-out of group bookings whilst on duty.

To ensure that all operational departmental requirements in respect of the booking itinerary are coordinated and communicated with the client.

To ensure that all event timings are executed on time and clients are in the right place at the right time, per their agreed itinerary.

To assist with the front of house food and beverage service delivery.

To closely communicate and coordinate with the office in respect of changes to bookings and feedback issues when they occur.

Provide all clients and customers with outstanding customer service standards and a world class venue.

To encourage feedback and testimonials from clients online and via email.

Support the senior team in the day-to-day operation of venue.

To effectively undertake your duties in line with venue policies and procedures.

To work with the senior attractions team to ensure all technical and operational aspects of The Cube are provided for customers.

To adhere to staff uniform and presentation standards and you are presented consistent with the relevant policy.

To ensure all operational performance issues are promptly reported to the  group booking’s senior team.

To ensure all maintenance and any serious issues are immediately brought to the attention of the most senior member of staff on duty.

To ensure all cleaning systems are adhered to, and the attractions provisions are consistently well presented, hygienic and in good working order.

Ensure exceptionally high standards of customer care are delivered at all times.

Budget responsibilities

Work with the senior group booking’s team to suggest ways to improve operational and financial performance of the venue.

Responsibility for IT Infrastructure, Booking Systems, Ticketing and POS Systems

To work with the technical team to suggest ways to develop The Cube live experience.

In conjunction with the maintenance team, assist with the reporting of reactive maintenance issues.

Responsibility for Corporate & Group Bookings       

Supporting the smooth delivery of group bookings in line with the relevant procedures, host scripts and the correct use of all equipment.

To work with senior group booking’s team to develop and improve the group booking experience.

Regularly report on customer feedback.

Responsibilities for Marketing & Communications

Liaise with the senior group booking’s team to suggest ideas to improve the marketing of the attractions.

Responsibility for Safety and Compliance

Support and follow Health & Safety regulations and internal centre rules.

Work with the senior team to ensure all Health & Safety procedures are effectively adhered to and any issues are promptly reported.

Promptly and accurately reporting on any accidents, incidents or near misses.

Person Specification 

Essential Criteria

  • Experienced in working in competitive socialising / hospitality environment.
  • Passionate about performing/ acting/ presenting.
  • Experience within a customer service, live theatre or an attraction.
  • An appreciation of customer expectations and experience.
  • Excellent communication skills.
  • Confident and assertive with customers and staff.

Desirable Criteria

  • Knowledge of The Cube television show.
  • Good organisational skills.
  • Excellent technical skills and understanding of IT.

Person Specification 

Essential Criteria

  • Strong and confident communicator who is comfortable talking in front of groups.
  • Huge personality that is able to provide world class customer service.
  • Outstanding organisation, coordination and planning skills.
  • Posses an excellent understanding of the wider venue.
  • Good technical skills and an excellent understanding of IT and Microsoft Office.
  • Flexible approach to work, including willingness to work evenings, weekends, and late shifts.
  • Willingness and ability to work unsupervised and act on own initiative.
  • Previous experience of event management is desirable

Company

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