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Bartender - THE CUBE at Canary Wharf, London

Employer
The Cube at Canary Wharf
Location
Canary Wharf, London
Salary
Competitive
Closing date
28 Feb 2024

Job Details

Bartender – THE CUBE at Canary Wharf, London

YOU’VE SEEN IT ON TV, NOW IT’S YOUR CHANCE TO TAKE ON THE CUBE.

In Spring 2024, THE CUBE is set to bring competitive socialising, cutting-edge technology, and premium food and drinks to Canary Wharf, with customers challenged with a variety of physical and mental games, all harder than they seem. Building on the success of THE CUBE Manchester, Canary Wharf aims to elevate the experience to the next level. With ambitious growth plans in place in the UK, we are actively seeking top-tier talent to join us in making THE CUBE the ultimate social destination at our next opening in London.

Job Title: Bartender – THE CUBE at Canary Wharf, London

Location:  Canary Wharf, other sites for training and working if required

Responsible to: Bars Manager, Bars Supervisor and Bars Team Leader – THE CUBE at Canary Wharf

Main Purpose/Function of Job: Bar Tender of a premium competitive socialising and entertainment attraction located in the heart of Canary Wharf’s busy business district.

Main Duties:

  • Providing high performing bar service of the 6 venue bars and high levels of customer satisfaction.
  • Ensuring efficient maintenance of customer service, experiential and bar quality standards that are reflected, and increasing repeat business.
  • To work closely with the senior bars team to promote the delivery of a world class bar operation with outstanding food and drink.
  • To work with the senior bars team to effectively control cost of goods and disposable items to minimise wastage.
  • To ensure the adherence to stringent cleaning, food safety and HACCP procedures are followed that create high levels of presentation and best practice, supporting the achievement of a 5-star food hygiene Scores on the Doors rating.
  • Ensuring the implementation and service of high quality cocktails and menu that achieve the agreed specifications and service standards.   
  • Working closely with the bars department of 20+ staff to create and maintain a high performing and cohesive team.

Operational Responsibilities

  • Having responsibility for day-to-day customer service and operation of the bars whilst on shift.
  • Ensuring the bars are open and operating in line with MG requirements.
  • To work closely with the senior bars team to contribute quality ideas to develop and improve the bar operations and overall customer experience.
  • Adhering to all operational policies and procedures provided by the senior bars team.
  • Providing feedback on policies and procedures for improved operational effectiveness of;
    • Bars.
    • Maintenance and cleaning.
    • Group Bookings.
    • Floor service.
    • EPOS, booking, ticketing, ordering and other systems.
  • Ensuring that wet stock level systems are supervised and monitored appropriately.
  • Ensuring bar operations hold adequate, but efficient, levels of stocks and minimise wastage.
  • Ensure the consistent high standards of the bar and cocktail menus specifications and adherence to venue guidelines.
  • Ensuring the bars remain well-maintained, clean and achieves the daily requirements of all operational procedures.
  • Work closely with other departments to ensure the F&B service maintains good levels of communication and cohesion.
  • Closely adhering to the brand guidelines for all aspects of bar and cocktail service.   
  • Working constructively with the senior bars team to implement the findings of mystery shopper visits, spot checks, surveys and other feedback, including reviews.
  • Trouble shooting and suggesting creative solutions to any arising issues.
  • Ensure all Health & Safety and HACCP procedures are effectively adhered to.
  • To consistently achieve the performance criteria for the Mystery Shopper scheme.

Budget responsibilities

  • Efficiently supporting the implementation of bar operational initiatives and budgets defined by the Bars Manager.

Responsibilities for Human Resource management and development

  • Working with the senior team to promote positive morale amongst staff working in the bars.
  • Proactively aiming for resolution of any staff complaints or grievances within the chain of command.

Responsibility for IT Infrastructure, Booking Systems, Ticketing and POS Systems

  • Supporting the smooth operation of all IT infrastructure and EPOS systems.
  • Quickly identifying technical issues, accurately reporting them via the shared online system.
  • Suggesting changes that can deliver efficiency improvements in the operation of the bars and the wider venue.

Responsibility for Corporate & Group Bookings

  • Ensuring the smooth delivery of bar service for group bookings in line with the client’s pre-order and event requirements, and operational procedures.
  • Ensuring high levels of drinks dispensing, customer satisfaction and repeat bookings.
  • Regularly report on customer feedback.

Responsibilities for Marketing & Communications

  • Liaise with the senior bars team regarding suggestions and ideas to improve the marketing of the bars.
  • To assist with the implementation of marketing activities in bars and wider venue.

Responsibility for Safety and Compliance

  • Ensuring adherence to all health and safety regulations, HACCP and bar rules.
  • Ensuring compliance with all staff training systems.
  • Ensuring adherence to Licensing legislation and specific licensing conditions relating to the venue.
  • Promptly and accurately investigating and reporting on any refusals, accidents, incidents or near misses.

Person Specification

Essential Criteria

  • At least 1-year’s experience in an bar role.
  • At least 1-years’ experience working in a leisure, visitor attraction, entertainment or hospitality setting.
  • Excellent understanding of cocktail service and bar service.
  • Solid track record of delivering exceptional customer service standards.
  • Good understanding of Microsoft Office and very comfortable with technology.
  • Flexible approach to working including regular late night and weekend shifts.
  • Possess laser-guided attention to detail and extremely high standards.
  • Comfortable with working in a high-pressured environment where no 2 days can be the same.
  • Big personality with the ability to work well with customers and colleagues alike.

Desirable Criteria

  • Experience of working in a busy competitive socialising venue.
  • Experience of working in multi-faceted food and beverage operations.
  • Experience of working in medium to large sized events.
  • Experience of creating cocktail menus.

Company

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