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Guest Experience Host - London

Employer
The Botree
Location
London, Greater London
Salary
£29000.00 - £33000.00 per annum
Closing date
5 Mar 2024

Job Details

Guest Experience Host - London

The BoTree luxury hotel is delighted to present an exciting opportunity for a Butler to join us on this remarkable journey.

Our Butler will provide 'contemporary butler' offering to all hotel guests and coordinate the provision and service of guest room/suite. As a Butler, you will ensure warm and engaging service that anticipates guests need, creating an incredible experience.

Your key responsibilities will be:

  • Display a pleasant and positive attitude and promote efficiency, courtesy and confidence within your department ensuring all guest requests are carried out in a timely and professional manner following hotel standards.
  • Delight our guests with a highly personalised, intuitive level of service.
  • Handle all guest requests efficiently and professionally, following hotel and brand standards.
Here are just some of the great benefits our Butler will receive:

  • Discounted hotel rooms through Preferred Hotels.
  • Cycle to work scheme.
  • Use of gym at sister property, Middle Eight.
  • Dedicated employee assistance programme through Health Assured.
  • Wagestream financial wellbeing
  • Complimentary overnight stay to celebrate your work anniversary.
  • Birthday bonanza holiday: an extra days' holiday on your birthday.
  • Recommend a friend bonus: up to 750!
  • 2-days paid volunteering with our local community charity partnerships.
  • 28 days holiday per year, including public and bank holidays, increasing to 33 days with annual anniversary increments.
  • Meals included whilst on duty.
  • A competitive salary
  • Workplace pension scheme

What we would like you to bring:

  • Previous experience as a Butler would be preferred but is not essential.
  • A passion for high quality guest service with attention to details.
  • Ability to communicate effectively with colleagues and guests.
  • Understanding and sharing our values: Truth, Love and Compassion.

At The BoTree, Truth, Love and Compassion drives our teams' decisions and focus to create an environment where our colleagues, guests, communities, and plant can flourish.

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