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Head Receptionist

The Peninsula London
Grosvenor Place, London
Market Leading Salary & Benefits + Service Charge
Closing date
26 Feb 2024

Job Details

Job description:

The Peninsula London is excited to announce we are seeking a Head Receptionist to join the team within our Cantonese Restaurant, reporting to the Restaurant Manager and responsible for all reservations for the restaurant and bar (Little Blue) including communication and coordination. 


On the ground floor, Canton Blue, the hotel’s innovative Chinese restaurant, will celebrate the spice-trade union of Asian and British cultures with menus of creative dishes by Chef Dicky To, along with cocktails, and artisanal teas. 


  • An exceptional opportunity to join our high-profile flagship hotel in London
  • Market-leading remuneration, service charge, and attractive benefits
  • Join our award-winning group, working alongside a highly experienced team


Key Accountabilities:


  • Arrange incoming correspondence in an organized manner.
  • Manage the reservation diary and outlet capacity in coordination with the relevant department heads.
  • Manage and contract reservations for private dining rooms.
  • Be familiar with computer software including Payroll, Rota geek Word, Excel, Power Point Infosys.
  • Coordinate activities and manage menu stock and templates.
  • Provide excellent service and communication to internal customers in other departments.
  • Establish a rapport with guests maintaining good customer relationships.


General Requirements:


  • Understanding of fine food dining culture and good knowledge of restaurant operations.  
  • Experience in a similar role in a fine dining restaurant or luxury 5* hotel.  
  • High level of proficiency in Microsoft Office and Teams.
  • Relevant qualifications and/or Hospitality related studies.
  • Excellent time management and organizational skills, highly adaptable, naturally positive.
  • Good communication skills, flexibility, and capability of working under pressure.


At the Peninsula London, we look after:


Your financial wellbeing:

  • Excellent salary package 
  • Generous service charge distributed equitably to all colleagues
  • Life Insurance
  • Enhanced company contribution on pension plan


Your medical care:

  • Medical cash plans including optical and dental coverage
  • Enhanced maternity and paternity leave plan


Your daily health routine:

  • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
  • Colleague restaurant with healthy and balanced 24/7 food offerings
  • On-site occupational health and safety nurse and wellbeing education sessions


Other perks:

  • High street and online shopping discounts
  • Rewards and recognition initiatives
  • Dry cleaning for uniforms and work attire


We are delighted to receive your CV and will liaise with suitable candidates directly.


The Peninsula London’s 190 exquisitely styled accommodations consist of 131 guest rooms and 59 suites. Many feature floor-to-ceiling windows that offer both abundant natural light and dazzling views over London’s skyline and all have been designed by architect and designer of the interiors Peter Marino to reflect the distinctive grandeur of Belgravia.

Company info
The Peninsula London

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