Head of Commercial - Dartford

Fusion Lifestyle
Dartford, Kent
Circa £60,000 plus bonus scheme
Closing date
1 Mar 2024

Head of Commercial - Dartford



Propel Your Career: Head of Commercial Opportunity at Fusion



Head of Commercial 

Salary: c£60,0000 + bonus scheme (up to 30% OTE)

Welcome to Fusion, where passion meets purpose, and excellence is not just a goal but a daily commitment. As the Head of Commercial, you'll be at the forefront of driving sales revenue, shaping the customer journey, and transforming the way our community experiences fitness and well-being.

Key Responsibilities

Commercial Mastery

  • Review, redevelop, and embed commercial policies, standards, and protocols for all products.
  • Spearhead business plans and sales strategies, transcending charity targets.

Strategic Collaboration

  • Formulate an integrated process for sales funnelling, covering outreach, onboarding, activation, and retention.
  • Collaborate seamlessly with Product and Marketing teams to drive impactful commercial initiatives.

Visionary Leadership

  • Establish inbound lead requirements, providing full visibility into the sales pipeline's developmental stages.
  • Set high service expectations for customer-facing roles, using the Net Promoter Score (NPS) tool as a key motivator.

Experience/Knowledge & Skills

  • Degree or equivalent in a relevant field (desirable)
  • 5+ years of planning and executing sales strategies, with a preference for multi-site organisation experience (essential)
  • Proven track record of elevating customer engagement within a commercial environment (essential)
  • Leadership experience, ideally in managing remote teams (desirable)
  • Team leadership with a focus on creating a culture where customer experience is a top priority (essential)
  • Exceptional ability to analyse and evaluate data against key indicators (essential)
  • Proficient in project management, delivering successful projects (essential)
  • Outstanding presentation and communication skills (essential)
  • Advanced computer skills, particularly in Excel (essential)
  • In-depth understanding of customer requirements, product development, and sector trends (desirable)
  • Strong knowledge of and interest in healthy living principles and ideals (essential)


  • Analytical Thinking and Innovative approach
  • A solutions-focused team player with a "make it happen" attitude
  • Thinks Customer First with a Drive for Achievement
  • Business Awareness and Goal-Focused
  • Develops Self & Others with an unwavering commitment to excellence

We care about our team members and offer a range of non-contractual benefits:

  • Generous holiday allowance
  • Manager's Pension Scheme
  • Complimentary Gym & Swim membership at Fusion centres for you and all members of our household
  • Free Eye tests
  • Cycle to Work Scheme
  • Employee Referral Scheme
  • And more!

Ready to Transform Lives? If you're ready to lead, innovate, and drive achievement, click "Apply Now" and join us at Fusion in redefining the future of health and wellbeing.

Fusion is an equal-opportunity employer, fostering diversity and inclusion in our commitment to excellence


This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements.  You may also be required to carry out other duties as reasonably requested by the Company.

Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

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