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General Manager - Gravity Max Westfield Stratford

Gravity Active Entertainments
Westfield Stratford, Newham, East London.
Salary circa £65,000 plus bonus and benefits
Closing date
19 Feb 2024

We are Gravity, join us for this exciting adventure…


2024 is going to be a big year for Gravity, as this is the year, we are opening our second London venue, coming very soon is Gravity Max Westfield Stratford. This is a unique offering, with technical innovations never seen before in the Indoor karting arena. And for this we are now looking to build a winning management team and to head this up we are now inviting applications for the role of GM.


Stratford is going to attract all ages, it will have activities such as a merging dual track indoor karting circuit, Arcade, Immersive Gamebox, Karaoke, Shuffleboards, Augmented Darts and more. It is also going to have a strong corporate events business, with revenue being generated from a Mez floor which can be used solely for events. We are aiming to create a stir in Stratford and across East London – can you afford to not be a part of this?


More about you….


We are looking for a leader, someone who is happy to roll their sleeves up and get the job done. Your background will be a mix of leisure and high-volume bars.  


You will be responsible for the delivery of all site operations, ensuring that operational plans are developed and implemented to achieve and exceed the sites KPI’s. You lead, develop, and inspire your team to drive efficiencies and ensure all areas exceed guest expectations in line with Gravity’s Mission, Vision, and Values.


We will be building a structure around you to succeed and recruiting the best team to work alongside our number one Operations and support teams. We are giving you all the tools to make this one of the leading venues in London.


Your key accountabilities and responsibilities


Lead the team to deliver on all departmental KPIs, including wage ratio and financial targets. Champion the link between key departments to ensure stakeholder satisfaction and adherence to service level agreements. Ensure the effective operations of all departments, with the highest standards of service and safety being always delivered and in accordance with the relevant Standard Operating Procedures (SOP). Ensure effective budgetary management in all departments. Manage all cost lines within budget and ensure all margin protection processes are implemented effectively to maximise profitability. Continually seek and promote innovative ways of increasing revenue to maximise profitability, both in the short and long term. Assist the Marketing Department with the development and implementation of local marketing initiatives for each department. Work with the Sales and Marketing Departments to establish the corporate income stream and to maximise the growth of the offering across all departments. Ensure that all departments comply with the requirements of the relevant Company policies, Health and Safety requirements and relevant legislation, to minimise risk and protect staff, guests, and the reputation of the business. Oversee and support the management teams with accident prevention to ensure consistency across all areas. Maintain and develop a culture of effective people management within each department, through recruitment, performance management, training, development, and talent management of team members. Your experience


A proven operational leadership history in a large leisure venue managing diverse teams. A proven track record of attracting new customers and delivering consistently good guest experiences. Experience of managing a P&L, including financial sales budgets and stock control – with the knowledge to use software such as Excel to deep dive your figures and to really get under the skin of your financial operations. A demonstratable track record of recruiting, developing, and retaining talent. Strong people management skills, it isn’t just about sales, it’s also about looking after your people. Demonstrable experience in everything from interviewing to creating development plans for your team. Your personal qualities


You are a motivator with strong leadership skills. You can communicate effectively and vary their leadership style to suit the situation and the individual. You will have flexibility in working hours, we operate 7 days a week, from morning to late evening. Able to influence and work collaboratively at all levels across the business. Proactive organisational and time management skills. Demonstrates respect for equality of opportunity and diversity and works to actively promote an inclusive work environment and good working relationships amongst staff. Knowledge of Health and Safety, Food and Consumer legislation and regulations. Oh, and we want someone who likes to have fun and knows how to make the teams day fun!


What’s in it for you?


Firstly, you will be joining Gravity during an incredible stage of growth. You will be opening our third Gravity Max site, complimenting the Wandsworth and Liverpool venues. This is on top of our network of Gravity Active Trampoline and activity centres across the UK, and our Gravity Social in Warrington.


You will also have


The opportunity for further develop your career through development and training. A full-time permanent contract, with a salary of up to £65,000 plus attractive bonus Free entry to our Gravity Active trampoline parks 75% discount on Gravity Max activities Discounted food while on and off shift Our EAP Scheme Contributory health care scheme You will be also joining a tremendous team, both on site, but more importantly within the whole business where everyone is here to support and work with you, from the CEO down, it’s a great culture where the teams all pull in the same direction.


#wearegravity #tigwag #fun#londonvenue #karting


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