C&E Sales Executive - Sutton Coldfield
We have a fantastic opportunity for a Conference and Events Sales Executive to work in our dynamic Sales team at The Belfry, England's leading Hotel and Resort. We have 320 bedrooms, 2 Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for...golf. We have had a really exciting so far at The Belfry, starting with hosting The British Masters in June 2023, and continuing with the launch of new training and development opportunities and incentives.
The Belfry is synonymous with golf and has hosted the Ryder Cup four times - more than any other venue in the world. Our world class golf courses have produced some of the most dramatic moments in the history of the sport. They attract players from the UK and beyond looking to relive the Ryder Cup magic, improve their game, and to make use of the unrivalled state-of-the-art golfing facilities.
The Events Sales Team
The Belfry Hotel & Resort Sales Team recently won the miaList2021 Best Sales and Marketing Team, testament to their excellent customer relationships and results-driven work ethics. Our sales office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential.
The ideal candidate will have a minimum of 2 years' experience in a mid to large hotel sales team and possess excellent verbal & written communication skills.
In addition, you will be:
Methodical - accurate & ability to work on own initiative, with outstanding attention to detail.
Computer literate, with experience of hotel PMS. i.e. Delphi & Opera.
Sales focused and enthusiastic, with excellent customer service skills.
Flexible and capable of working well within a team.
About the Role
As a C & E Sales Executive you will be responsible for supporting the sales team to achieve their targets in line with budget. The successful applicant will support the team by undertaking day to day enquiry handling and event co-ordination, ensuring The Belfry standards are maintained.
You will also be responsible for:
Following the hotel sales process, hotel show rounds and sales efforts, customer entertaining, forecasting and space release policy, event management procedures and policies, billing policies are correct and followed
Directly answers all incoming group inquiries/opportunities.
Being the point of contact with the customer for all pre planning details
Creating event function sheets to ensure clients requirements are accurately documented and distributed to the wider resort
General call handling to discuss event details including using questioning techniques and handling objections
Conducting face to face site visits/menu tastings and final detail calls
Booking and attending client pre & post event meetings
Assist in taking enquiries and covering the phones during busy period
Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
Team social events throughout the year
Belfry-wide wellness programme with external speakers, focusing on 'mind, body & soul'
The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
Wagestream access to all employees - track earnings, saving accounts, and access to wages when you want
Healthcare schemes: life assurance, 24-hour GP, health cash-plans
Employee Assistance Programme
The Belfry is committed to the Hotelier's Charter, demonstrating our commitment to our people
Showing some appreciation
Long service awards
Additional paid holiday for long service
Free meals on shift in our canteen
Annual Belfry awards
Team appreciation events
Fantastic resort discounts across restaurants, bars, retail, and golf
Bed & Breakfast from 35 per room
Free staff parking
Subsidised taxi service for those who don't drive
Live-in accommodation for up to 3 months
Learning & Development
Excellent training and career opportunities
Internal career pathways programmes
Access to The Belfry Campus Learning
Commitment to developing our team through apprenticeship programmes
Making a difference
Belfry ESG committee, dedicated to delivering an environmentally sustainable business
Supporting industry, local and national charities
Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes