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Welcome & Service Assistant x 3 - Berwick Upon Tweed

The National Trust
Berwick-upon-Tweed, Northumberland
10.78 per hour
Closing date
13 Dec 2023

Job Details

Welcome & Service Assistant x 3 - Berwick Upon Tweed


As the public face of our properties, you’ll work as part of a friendly team providing a warm welcome to visitors, giving information about the property, answering questions and making sure everyone has an enjoyable and memorable visit. 

As part of the Growing Support team, you'll understand the value of membership and help support the National Trust's conservation needs through meaningful conversations with visitors.

Salary: £21,021 pro rata £10.78 per hour

Contract/duration: 3 years until November 2026

Hours/working pattern: we are able to offer various hours across 2 or 3 contracts depending on your availability working over approximately 37 weeks between March - October. Working pattern will be daytime hours and will involve weekend work. When working at Lindisfarne Castle, shifts are dependent on tide times, therefore working hours can vary. If you are shortlisted please talk to us about the hours and days you can do.

Recruitment timescales: shortlisting will commence 13th December, interviews TBC, 2nd week of January 2024 with start date being 19th February 2024

What it's like to work here

Reporting to the Visitor Welcome Manager, you’ll be part of a team of 15 working at the Northumberland Coast Portfolio. You'll be based at either Lindisfarne Castle or Seahouses Harbour (gateway to the Farne Islands).

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.   

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.  You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with a passion for delivering great customer service.  

As part of the Growing Support team, you'll understand and promote the value of membership to both visitors and the National Trust. You'll be passionate about the work we do, and you'll feel comfortable chatting with visitors about way they can show support, whether through donations, gift aid, membership or our bookshops. 

Who we're looking for

  • Customer focused with an understanding of the importance of great service
  • A team player, but also can work on your own initiative
  • Well organised and adaptable
  • Willing to learn new skills
  • Have a positive attitude. 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Company info
The National Trust

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