The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we've grown into the world's number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are currently looking for a dynamic and enthusiastic Customer Experience Manager who will lead the Customer Experience Team and Front of House operation at our wonderful King's Theatre and Theatre Royal, Glasgow. These venues welcome some of the world's best performers in a vast array of concerts, comedy performances, opera, ballet, dramas, and musicals. 

Within the Customer Experience Manager role you'll focus on premium customer service, controlling costs, and maximising our food and beverage revenue. You will be responsible for leading a large team and inspiring them to achieve our business targets. You'll have the ability to embed high standards while developing new business opportunities The Customer Experience Manager plays a pivotal role in ensuring the smooth running of our daily operations whilst delivering a first-class customer experience. 

Sound interesting? Please click on the link to view our full job description.

At the Interview you will be asked to complete a presentation on a revenue generating or cost saving exercise you have implemented discussing the planning, delivery, results and any lessons learned (limited to 10 minutes).

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. 

First interviews are scheduled to be held on Tuesday 27th June with the potential for a second interview in week commencing 10th July. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk