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Senior Events Manager - Devon

Employer
Marriott Hotels - South West & Wales
Location
Exeter, Devon
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
30 Jun 2023
Senior Events Manager - Devon

Job Number 23087027
Job Category Sales & Marketing
Location Courtyard Exeter Sandy Park, Sandy Park Way, Exeter, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

We are looking for an ambitious, dedicated and service-oriented Senior Events Manager to join the fantastic team at Courtyard by Marriott, Exeter

If you are a passionate events & groups professional looking to develop within an amazing brand and the world's biggest travel company get in touch with us today! See where your journey can take you.

At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet- and you never know who might show up next.

That big world also extends to our global, diverse family of associates. Like most families, we're a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery.

So, we ask, where will your journey take you?

The Senior Event Manager manages the Events Sales Team on a daily basis. The role leads the execution of activities ensuring that the team delivers a seamless process from initial enquiry to post event. Coordinates with all relevant hotel departments to ensure consistent high level service throughout the event process.

Responsible for monitoring the optimization of the hotel's meeting room inventory and collaborates on group room inventory with revenue and sales to achieve hotel's group and catering budget.

Is the ambassador for promoting BONVOY events as our meetings and events identity and ensuring that the team adhere to brand standards in all areas of Event Management

The Senior Event Manager drives sales intensity and hunger to win business, contributing to the financial reporting, analysis and forecast activity.

.CANDIDATE PROFILE 

Education and Experience

Experience 

  • Experience in a hotel or event led environment - previous Marriott experience preferred, but not essential
  • Experience and reference from similar role with 2 years' experience.
Education or Certification

  • High School Diploma or equivalent required; Bachelor's Degree preferred

CORE WORK ACTIVITIES

Operations

  • Oversees coordination, communication and completing verbally and in writing with the customer and Event Coordinator the details of an event up to the day of event execution.
  • Take an active role in the handling of all incoming enquiries
  • Correct use of systems and sales process to ensure booking integrity, consistency & accuracy.
  • Implements Event Management strategy that is aligned with the brand's business strategy and leads its execution.
  • Facilitates regular & ensures ongoing communication is happening in all areas between event planning & event operations (e.g. BEO meetings, pre-event briefings, post event critiques). Attends all BEO/Operations meeting to ensure accurate communication of customer needs & objectives.
  • Identifies key drivers of business success and keeps team focused on the critical few to achieve KPI results.
  • Ensures brand standards & systems processes are implemented and communicates follow-up actions to team as necessary.
  • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts;
  • Generate incremental revenue and deliver excellent guest service.
  • Works closely through pre-event & post-event brand standard processes with Event Operations including Banquets, Event Services and Event Technology to ensure a successful customer journey is achieved every time.
  • Collation of post-event critiques from all departments and ensure effective feedback process at the weekly BEO/Operations meeting to improve guest satisfaction.
  • Responsible for implementing new initiatives for the Event Management discipline using Land-It
  • Execution of BONVOY events, and utilization of the Meeting Services App. (MSA).
Guest Satisfaction

  • Collation of post-event feedback from the customer, ensuing re-entry into the sales cycle.
  • Reviewing and analyzing ESS scores, Establish ESS alert process handling according to brand standards. Manage data integrity in Opera S&C and SFAWeb for successful survey sending
  • Accountable for the customer experience from initial enquiry to the post event phase.
  • Handling customer complaints or objections prior to the day of the event and coordinating with hotel management to resolving complaints after the event.
  • Focus on the customer and find ways to meet, exceed their expectations
  • Sets expectations and holds events team accountable for desired service behaviors related to product, sales and service delivery. 
  • Works with Event Operations to ensure guest needs are met or exceeded from beginning to end of service experience (e.g. greeting from event services team, food and beverage delivery, fulfillment of special requests, invitation to return).
  • Ensures associates receive on-going training to understand guest expectations.
  • Ensures that a customer recognition program is in effect throughout all event management areas and Marriott Rewarding Events is effectively administered for new enrolments and existing Rewards member recognition.

Human Resources

  • Rota & scheduling and the recording of office hours as required by the business
  • Lead and contribute to the overall Associate Engagement for the team
  • Ensures new hires participate in the department induction program and receive the appropriate new hire training to successfully perform their jobs in Event Planning.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.  Coaches team by providing specific feedback to improve performance.  Conducts annual performance reviews with direct reports according to Standard Operating Procedures.
  • Ensures service (Marriott Brand Standard SOPs including call handling), technical skills (Opera S&C, Opera PMS, Marsha, SFAWeb, E - Proposals) process and leadership training occurs throughout the department to support successful daily operation in the sales and planning process.
Sales and Revenue Management.

  • Perceive the wider impact of issues on the immediate business environment
  • Communicate the strategy and direction in the way that generates excitement, enthusiasm and commitment.
  • Drives a total sales focus through all customer interaction.
  • Supports the marketing communications for conference, meetings & events (including weddings & Christmas), including stock levels, proof reading and effective distribution for ROI.
  • Partners with Sales and Revenue Management to communicate sales strategies and goals and ensure implementation at the hotel. 
  • Identifies and communicates revenue and profit opportunities with leadership team
  • Maintains awareness of competitive offering and market trends
  • Contribute to hotel forecast requirements
  • Works with Sales leader and Cluster support team to conduct professional show-rounds

Financial Management

  • Works with on property operations team to ensure billing accuracy and total revenue capture - gaining customer sign off on the day according to Brand Standard
  • Manage the credit checking process to company brand standard to reduce risk on non-payment. Securing pre-payments as required for all event according to LSOP
  • Manage the events team annual operating budget to achieve or exceed budget expectations
  • Reviews financial reports and statements to determine how event management is performing against budget.  Supports sales strategy team to determine areas of concern and develops strategies to improve the department's financial performance.
  • Works with Meetings & Events Operations Manager (C&B Manager) to make recommendations for CAPEX funding of Event Management equipment based on customer feedback.
  • Manages any Incentive Plans for events team.
 



With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

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