National Holiday Homes Revenue Manager
Permanent / Full Time
Field Bases
Competitive Salary + 20% Bonus Potential + Car Allowance

Haven are currently recruiting for a National Holiday Homes Revenue Manager to join our Holiday Home Revenue Function.
The role is field based, meaning you will split your time working from home, visiting sites, visiting suppliers and visiting Head Office.

Role Purpose:
- Collaborating closely with the commercial team and being seen as the subject matter expert for both the short- and longer-term pitch strategy at a national and individual park basis within your designated regions. Providing operational support to Operations Directors where needed and supporting the translation of complex strategy and decision making through building strong relationships with the Heads of Holiday Home Revenue on park.
- To lead a team to deliver optimal profit per pitch through the effective delivery of park-by-park fleet requirements, caravan sales and Haven Letting penetration.
Collaborating closely with the commercial team and being seen as the subject matter expert for both the short- and longer-term pitch strategy at a national and individual park basis within your designated regions. Providing operational support to Operations Directors where needed and supporting the translation of complex strategy and decision making through building strong relationships with the Heads of Holiday Home Revenue on park.
- Raising the internal profile and recognising the value and priority of owners, and the importance of Simply Letting.
- Analysing and reviewing data from a variety of sources to identify opportunities to support parks with training and recognising both commercial and service improvements aligned to the functional and business goals and objectives.
- As the National HHR Manager, you will also hold further responsibilities to support the Head of Holiday Home Revenue on national objectives and future strategy planning and tasks. Such as business improvement projects, liaising with wider central functions and supporting the Central Holiday Home Revenue team.

To learn, develop and become an expert in a key area of the business by:
- Holding responsibility for supporting the parks to deliver their pitch strategy
- Monitoring and auditing operational brand standards. Highlights areas of opportunity and helps develop actions in collaboration with park and central teams
- Supporting and coaching park departmental leaders to deliver all balanced scorecard objectives and functional playbook KPI's
- Leading an SME team to support the central objectives and plans
- Acting as a subject matter expert as part of the central operations leadership team
- Leading the site fee collection strategy.
- Leading the funnel optimisation strategy to improve parks conversion of sales leads through effective training delivered by the HHR trainer.
- Acting as an SME in lettings and supports the centre on new proposition creation and implementation.
- Ensuring parks comply with all finance and FCA process and requirements
- Working closely with the Head of Holiday Home Revenue in supporting the personal and business development needs of the central HHR team, including shared time on park visits and operational support
- Supporting the Head of HHR on future business improvement and strategic projects and plans
- Taking a leading role in understanding commercial and revenue opportunities at a wider national level.Works alongside a wide range of stakeholders to support sales conversion optimisation and overall pitch strategy execution
- Supporting the Head of Holiday Home Revenue and direct reports in identifying, planning and delivering national training programs aimed at achieving the greatest ROI
- Supporting operations directors with day-to-day queries relating to HHR and supports on occasions with park visits where support is required to increase performance.

What we'd like you to bring:
- Strong commercial mindset and able to make decisions based on complex and broad dependencies
- Able to interpret and translate complex strategies to park teams as the subject matter expert
- Understanding of sales funnel optimisation, conversion levers and customer experience
- Ability to build strong cross functional relationships with key stakeholders and suppliers
- Able to work cross functionally at both an operational and strategic level.
- Able to articulate opportunities, suggestions, plans and solutions at multiple levels through to Exec level
- Computer literate in standard MS programs, excel, word, PowerPoint
- Able to represent the brand, act as the subject matter expert and role model business values and behaviours
- Experience in a face to face or assisted sales environment
- Experience of managing and leading teams at a remote level
- Comfortable presenting to large audiences both internally and external
- Experience of leading teams remotely in a commercially focused, service driven environment
- Able to challenge and lead teams through the ability to influence behaviour and decision making
- Role model brand values and seen as subject matter expert
- Regarded as a credible, approachable, and inspiring leader at all levels

Desirable; not essential:
- Caravan / Holiday Park industry an advantage but not essential
- Previous cluster, area, or regional management experience highly desirable
- Experience of working in blend of commercial and operation environments
- Proven track record of direct line management at a remote level with the scope of having managed multiple stakeholders and working across broad range of specialist functions

Who are we?
Every year, more and more people get away from it all for a Haven holiday. Part of the award-winning Bourne Leisure family, we have 39 Haven holiday parks from Scotland to Cornwall, in stunning locations around the UK coast. For our 2.6 million guests, we're a real breath of fresh air and we're passionate about giving them a great time with memories that last a lifetime.

What's it like to work with us? 
Ultimately, it's our people and teams that make us an employer of choice.   
At Haven, we care about you as an individual - whether you are office based, home based or a mixture of the two, we are open and transparent in our approach and welcome the same approach in return. We are a place where talent thrives and gives you the autonomy to be the master of your own path. We are supportive and collaborative, giving you the opportunity to learn, ask questions and work with different people throughout the business. We are one great team, and we celebrate successes as an individual and as a collective with our teams. 

We are committed to nurturing a fully inclusive, diverse, and equitable workplace across every area of our business, where every one of our team feels like they really belong and can truly be themselves. Whether you're looking for the first step in your career or you're on your second or third career, we encourage applications from all, including under-represented groups such as LGBTQ+, ethnic minorities and people with disabilities. If you feel this role is a good fit for you, we'd love to hear from you. For more information on our Inclusion and Diversity commitments please visit our careers site and social pages.

What's In It for You?
- Competitive holiday allowance that rises with service
- Holiday buy scheme
- Annual bonus
- 20% discount for any Haven or Warner holiday for you, friends, and family.
- Wellbeing support across several different topics
- Opportunities to use our corporate box at The O2 arena for music, comedy, sport, and entertainment events
- Exclusive discounts with several corporate partners
- Access to fantastic learning and development opportunities, including Apprenticeships & Degrees
- Real career pathways

We are keen to ensure that we support every candidate throughout the recruitment process according to their needs. If you require any support or reasonable adjustments during the application, please contact us on resourcingteam@bourne-leisure.co.uk

Make an application now!

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