General Bar Manager

Let us stirr you towards something amazing!

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Annual Salary £44,000 - £50,000 (salary dependent on proven experience)

A WORLD OF REWARDS

A General Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As a General Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

·         Maintain an effective bar service with an emphasis on high quality, efficient service.

·         Check that Guest service standards are set, implemented and monitored, and continuously evaluated

·         Set-up of the outlet in accordance with the pre-determined standards of the operation

·         Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly

·         Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it

·         Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied

·         Ensure all Team Members are impeccably presented and adhere to the correct uniform standards

·         Evaluate the performance of the Team ensuring the highest standards of service are given at all times

·         Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner

·         Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar

·         Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures

·         Adhere to the Company disciplinary policy when necessary

·         Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence

·         Complete all necessary administration in accordance with Company procedures relating to all staff members

·         Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office

·         Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

·         Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained

·         Meet or exceed the monthly drink profit margin target

What are we looking for?

A General Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·         Bar background

·         Commercial Knowledge

·         Cocktail Knowledge  

·         Customer Service experience in supervisory or above capacity

·         A warm personality, attentive and smartly presentable

·         An ability to listen and respond to demanding Guest needs

·         Excellent leadership, interpersonal and communication skills

·         Accountable and resilient

·         Committed to delivering high levels of customer service

·         Ability to work under pressure

·         Flexibility to respond to a range of different work situations

·         A medium level of IT proficiency is required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·         Previous experience in similar role

·         Passion for delivering exceptional levels of Guest service

Want to know more about this job?

Contact Anjali directly in our Recruitment Team on anjali.malik@hilton.com

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company