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Door Person 

Employer
Hilton Hotels
Location
London, Greater London
Salary
Competitive
Closing date
19 Jun 2023
Door Person 

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 is the hotel’s 60th anniversary year and will see further exciting renovations. These include the refurbishment of the higher-floor, Executive rooms and suites and a re-development of the lobby level, including a brand new restaurant and bar.

In April 2022 we completed the refurbishment of the Grand Ballroom, the Wellington Ballroom and the Harvest Suite, suitable for the most glamorous of events, accommodating from 160 to 1200 guests. In addition, the hotel features 16 meeting rooms.

Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as “Great Places to Work.”

A Doorperson provides a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included.

Salary - £12 per hour 

BENEFITS

•            Competitive Salary and Benefits package

•            28 days paid holiday increasing with service

•            Exclusive perks through our online discount portal

•            Access to leadership and development programmes through Hilton University

•            Exceptional Career opportunities

•            Industry-leading Team Member discounts on hotel stays for you, your family and friends

•            Wellbeing programmes to help you Thrive in the workplace

•            Reward programmes, incentives and team member recognition, as well as long service awards

•            50% off in Hilton restaurants and bars (subject to individual outlets)

•            Recommend a Friend incentive

•            Uniforms provided and laundered complimentary

•            Recognised as a ‘Great Place to Work’

•            Free meals on shift


What will I be doing?

As a Doorperson, you will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included. A Doorperson contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Welcome Guests on arrival and assist with their luggage
  • Oversee delivery and safe keeping of luggage, keep the luggage room in order
  • Stay current on all hotel services as well as VIP requirements and special events
  • Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
  • Provide support to the Concierge in cases of emergency
  • Comply with all hotel security, fire regulations and Health and Safety legislation
  • Project a professional manner with an emphasis on hospitality and guest service

What are we looking for?

Doorpersons serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous driving experience preferably in the hotel, leisure or retail sector
  • Impeccable personal presentation with good communication skills
  • Energy and enthusiasm with an eye for detail
  • Calm, courteous and discreet
  • A passion for delivering exceptional levels of guest service
  • Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in as Doorperson or Concierge in busy hotels

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