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Contract Customer Advisor

Employer
Birmingham Community Leisure Trust
Location
West Midlands
Salary
££22738.34 to ££22738.34 per year
Closing date
21 Jun 2023
Job description:

Working Hours: Flexible working to suit both the employee and the buisness needs

Salary: £22,738.34 + Commision (on target earnings £4.5k)

Location: This position will move between our facilities to cover sickness, annual leave and to offer sites additional support where needed

  

 

Are you passionate about customer service, sales and leisure? 

  

Would you like to join our fun and vibrant team within Birmingham Community Leisure Trust? 

 

In this role you will provide concise membership information with regards to all of our facilities and its offerings. You will be required to show customers around our facilities, discussing their offerings and programming along with selling memberships. You will ensure that monthly sales and financial targets are hit and track new and existing members, as well as creating a welcome atmosphere for customers.  You will create a strong link between Health and Fitness, Front of House and the operational support teams by being enthusiastic and passionate to deliver on the sales plan. 

   

The role will involve a high level of customer interaction, whether it be face to face or over the telephone you will strive to deliver your best service to meet both customer and business needs.

  

No day will be the same, reporting directly to the Contract Sales Manager you will be offering strategic support across the contract. Your flexible approach to working will see you influencing our diverse teams and implementing fresh ideas and approaches to positively impact customer experience and sales performance.

  

We share your passion for leisure and we will offer a safe, fun and professional working environment with excellent development opportunities.  You will also receive free gym membership and various benefits and discounts. 

  

 

 

 

 

 

 

 



Profile description:

What you'll need to do the role

 

First and foremost this role will see you supporting all of our leisure centres within Birmingham so you must have the ability to travel between sites.

 

The successful candidate will be a passionate and enthusiastic individual who like the other members of our team, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required and are confident using a computer. 

  

To be considered for this role you will also have previous sales / leisure experience. 

  

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today. 

  



We offer:

What we offer 

  

  • Free Gym membership 

  • Mileage covered

  • Up to 6% contributory pension scheme 

  • 21 Days annual leave

  • Serco discounts which include cinema, merlin entertainment as well as on online shopping and mobile phone plans 

  • Interesting, varied, and enjoyable work 

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