Come and join our One Great Team here at Haven! We have an opportunity for a guest obsessed, customer focused Team Member to join our Owners Food & Beverage Team as an Owners Lounge Host and help us create great memories that last a lifetime for our Guests!

A little About Us & What's In It For You 

At Haven we are on a mission, to give our guests a great time with memories that last a lifetime. We are part of the award-winning Bourne Leisure family, with our 39 wonderful Haven Parks, stretching across the whole of the UK. We are proud to be one diverse Team in the business of making holiday magic, where every one of us has an important part to play, creating memories for our guests and looking after each other with genuine care and understanding. Helping us to become the UK's most loved holiday and holiday home business.

- Free use of our Leisure Facilities, including swimming pool
- Up to 50% Discount off food on Park, including with our partner brands
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Great opportunities to develop with fully funded qualifications (Level2 to Masters Degrees)
- 20% Discount in our on-Park shops
- We offer a fantastic Health, Mind & Money Support Programme

Pay Rates:            16 to 17 7.50 / 18+ from 9.97 up to 10.42 per hour depending on age
Working Hours:   Full Time or Part Time / Various Days & Hours Available

What You'll Be Doing

As an Owners Lounge Host within our Food & Beverage Team, you will provide an outstanding and welcome experience for our Owners. You will engage and build relationships, being highly visible, approachable, and knowledgeable of park facilities, answering queries, supporting, and guiding them in the right direction, creating a 'sense of community'. Ensuring you deliver great customer service and memories that last a lifetime!

- Provide a warm and inviting welcome to our Owner's Club House, offering a clean, safe and relaxing environment for all our Owners
- Consistently build and maintain owner relationship through trust, knowledge and empathy to create memories that last a lifetime
- Ensure all Owners are given a warm welcome and a first-class service allowing a true  'escape from urban living' experience.
- Create and support a 'sense of community' - a real family spirit.
- Ensure clear and simple communication with our Owners with regards to owner activities and events 

What We Would Like You To Bring

You may already have Customer Service, Retail, Restaurant or Bar experience, but don't worry if not you don't need experience to join our team. It may sound like a clich, but all we're looking for is a fantastic 'Team Player', eager and willing to learn - with a huge portion of passion on the side, and we will share the rest of the ingredients with you to ensure you are great at what you do!

You may come for a season and stay for a decade. You may start with us as an Owners Lounge Host and grow into a General Manager's role... Either way we would love an opportunity to discuss our Park based roles with you and all we have to offer you by joining our Team at Haven!

At Haven (part of Bourne Leisure Ltd) we are committed to nurturing a fully inclusive, diverse, and equitable workplace across every area of our business, where every one of our team feels like they really belong and can truly be themselves. Whether you're looking for the first step in your career or you're on your second or third career, we encourage applications from all, including under-represented groups such as LGBTQ+, ethnic minorities and people with disabilities. If you feel this role is a good fit for you, we'd love to hear from you. For more information on our Inclusion and Diversity commitments please visit our careers site and social pages. 

We are keen to ensure that we support every candidate throughout the recruitment process according to their needs. If you require any support or reasonable adjustments during the application, please contact us on resourcingteam@bourne-leisure.co.uk