Skip to main content

This job has expired

Receptionist

Employer
Hand Picked Hotels
Location
NN11 3BA
Salary
13.5 - 13.5 Per Hour
Closing date
3 Jul 2023

View more

Job Details

                                                    You make it Hand Picked!

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK – comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

We are currently recruiting for a Receptionist at Fawsley Hall Hotel & Spa.

Fawsley Hall Hotel & Spa is a 4 Star Hotel with 60 bedrooms located near Daventry. The hotel hosts a 2AA Rosette restaurant, bar and lounge and recently refurbished outside terrace area. The Hotel also has a spa and health club with treatment rooms, relaxation area, indoor pool, restaurant area and gym.

About the role:

Our receptionists are the first member of Hand Picked our guests speak to, which means you’ll get to make one of the biggest impressions. You will be able to give a fantastic welcome and get our customers excited about their stay, whether that’s showing off the hotel with a guided tour, or remembering Mrs. Humphrey’s passion for afternoon tea.

It doesn’t matter if they’re first time visitors or returning guests, you’ll charm them from the initial welcome to the “have a safe journey home” with your impeccable standards of service. You’ll strive to know what someone needs before they even know it themselves, leaving them impressed, reassured, and most importantly, feeling at home

This is a full time (40 hours) role that offers a mixture of hours and flexibility, including early shifts from 7 - 3.30pm and late shifts from 2.30pm - 11pm or 3pm – 11.30pm. This is on a rota basis and includes weekends, and occasional overnight shifts.

 

About you:

• Most of all, you’ll have a friendly, welcoming and genuine manner
• You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and         services
• You’ll feel comfortable in a fast-paced, busy environment
• You’ll ideally have previous experience in a similar environment and role, but this is not essential
• You’ll be excellent at building a rapport with new and returning guests
• You’ll take pride in your appearance, as the face of Hand Picked Hotels

 

Our Benefits include:

  • A competitive salary package
  • Company pension scheme with a generous employer contribution
  • Life assurance scheme.
  • Employee Assistance Program to support you with whatever life throws at you.
  • Company Sickness Scheme Benefit.
  • 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
  • Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
  • £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
  • Annual loyalty awards (like afternoon teas and overnight stays)
  • Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
  • Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Company

Hand Picked Hotels is a private collection of 19 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

Our vision is to deliver a welcoming country house experience where guests feel special and colleagues feel like family.

Being part of a family is at the heart of Hand Picked Hotels. We create a happy environment through the way we support each other and work together. You make it Hand Picked!

Each hotel is individual in its style and so is each person who works for Hand Picked. You are encouraged to bring the best of your personality to work and to let this shine through in the way you operate as a team and in the service you give to our guests.

Hand Picked Hotels are an Equal Opportunities employer and a Disability Confident Committed employer – we welcome applications from all people within all communities.

Company info
Mini-site
Hand Picked Hotels

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert