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Reservationist - Tring, Hertfordshire

Pendley Manor Hotel
Tring, Hertfordshire
Closing date
26 Jun 2023

Reservationist - Tring, Hertfordshire

An exciting opportunity has arisen for a reservations agent to help us strengthen & develop the revenue management strategies within our property.

We are looking for a reservationist to handle the day to day individual & group enquiries who has an interest in developing this role to focus on revenue development strategies which are currently being worked more thoroughly into the hotel philosophy.

Key Responsibilities

  • To answer all incoming reservation enquiries by telephone, email or fax wherever possible converting them into a booking
  • To be fully knowledgeable in the operation, functionality and standards required in using Opera front office system
  • Inputting & checking reservations put into Opera with accuracy and to agreed standards
  • Maximising rooms revenue in line with revenue management strategies
  • Maintaining accurate filing systems for all correspondence
  • Checking commission claims
  • Under supervision / with discussion manage inventory & rate in line with hotel revenue management strategies via yield management system to OTAs
  • Produce & analyse Opera reports to assist in revenue management decisions
  • Working closely with sales team to manage inventory, releasing groups & optimising room sales

Previous experience in a similar role essential.


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