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Consultant Liaison Manager - The Christie Private Care

Employer
HCA Healthcare
Location
Manchester, Greater Manchester
Salary
Competitive
Closing date
15 Jun 2023
Consultant Liaison Manager - The Christie Private Care

We have an exciting opportunity for a Consultant Liaison Manager to join our Manchester team Reporting to the Chief Operating Officer, the CLM will be responsible for the business and relationship development within the facilities Consultant body and the recruitment of new Consultants, in line with the development of the hospitals business plan and activities.

The post holder will be very familiar with hospital operations, language and roles, and will facilitate the building of ongoing Consultant relationships and the identification and implementation of growth opportunities, across the range of services delivered at The Christie Private Care and The Wilmslow Hospital.

Duties and Responsibilities:

  • Support the COO and General Manager to provide an efficient and effective business development function for the Hospitals - working in close collaboration with the facility's leadership team.

  • Support relationship development with Consultants and the leadership team, advocating HCA's focus on quality, and the organisations vision and values.

  • Support Consultants appreciation of the Hospital's pathways and service capabilities.

  • Support the analysis of market data for Consultants and service lines, including referral pathway information, ensuring that relationship priorities are identified and acted upon.

  • Assist the facilities operational & clinical teams with the development of new service and treatment pathways.

  • Support the compilation of reports containing KPI for the facility.

  • Increase overall Consultant satisfaction by way of strategic communication and liaison functions to support the ultimate goal and objective of increased consultant loyalty.

  • Establish trustworthy working relationships, including face to face meetings with consultants and their medical secretaries or practice managers, incorporating an understanding of individual preferences and needs.

  • Oversee the production and ongoing management of consultant agreements in liaison with Legal and Business Development/Physician Services Departments.

  • Maintain and develop Consultant relationships and referral pathways (including GP introductions).

  • Manage Consultant credentialing compliance with the support of the Credentialing Officer

  • An ability to work flexibly, including some unsocial hours, are integral to the role and maintaining appropriate links and access to the consultants.

  • The role is subject to specific growth objectives.

Skills and experience

Your experience will include but would not be limited to:

  • Educated to degree level or equivalent

  • Excellent IT skills: competent in all MS office products (Word, Excel, Powerpoint)

  • Previous hospital-based experience preferable

  • Able to work on own initiative, pro-active and to cope in changing environments

  • Ability to research, understand, and explain healthcare services, utilisation, and market data

  • Ability to research, understand, and explain market demographics

  • Ability to access, understand, and explain Consultant referral patterns

  • Ability to navigate PMI providers and understand the UK public and private healthcare systems

  • Ability to prepare and present data driven reports

Employment Package: We will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. 25 days annual leave + bank holidays (which increases with years of service.)

Why join HCA Healthcare UK:

HCA Healthcare is the country's largest provider of privately funded care with 800,000 patient interactions every year.

From pioneering complex care, urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships. HCA is the only private hospital group able to invest over 500 million in the latest treatments, technology, techniques and medication.

At HCA we put our patients first and affirm the unique worth of each individual. Exceptional healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each.

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