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Operations Manager

Britannia Hotels
Coventry, West Midlands
Closing date
29 Jun 2023
Britannia Hotel Coventry

Fairfax Street, Coventry, CV1 5RP


Why wait to make your next career move?

Apply now and you could be working at The Britannia Hotel, Coventry! Located right in the heart of the City, the Britannia Coventry Hotel adjoins the famous Coventry Cathedral, a tourist favourite, and there are number of department stores and designer shops close by. Formerly a DeVere Hotel, this is one of the most picturesque hotels in Coventry.

The Britannia Coventry Houses 211 bedrooms, due to continued expansion we are looking to recruit an Operations Manager on to the team.

As an Operations Manager, you will be required to:

  • Support the General Manager in all aspects of running a hotel.
  • Monitor and action feedback received through guest satisfaction survey, 3rd party websites and from clients after events and resolve any client disputes and complaints in a professional manner and within guidelines issued.
  • Work in co-operation with other departments, developing and maintaining good working relationships with colleagues
  • Produce a weekly forecast for revenues and costs and monitor that these are maintained
  • Deputising in the absence of the General Manager
  • Ensure the hotel complies with regards to H&S, Employment and Licensing

Person Specification:

  • Previous Management experience in a 100+ bedroom Hotel
  • Customer service satisfaction focused
  • Able to adapt and prioritise to different situations
  • Experience of building an efficient, trained team of staff
  • Hands on approach, with excellent organisational skills

Look at our website and check out this popular City Centre Hotel!

This position offers a salary that reflects your experience and the opportunity for you to work in an exciting, fast-paced industry!


In return for your commitment, we will support you in this new opportunity, with


  • Up to 28 days holiday including bank holidays per annum
  • Discounted stays for you and your family at any of our 63 Hotels & 6 Parks
  • Meals on duty (Subject to eligibility)
  • Uniform (Subject to position)
  • Accelerated promotional prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions.  If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.

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