Groups, Conference & Events Sales Executive Here's a good lead for you..
WELCOME TO A WORLD OF OPPORTUNITIES - There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow, it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!
Hilton Glasgow is the leading events hotel in Scotland and one of the best in the UK. Our brand new, elegant, dazzling and functional Grand Ballroom, equipped with the latest technology, is set to attract some of the most famed events and meetings of the country – and this is your chance to be part of shaping Hilton Glasgow’s future
A WORLD OF REWARDS
Salary - Competitive + Bonus scheme
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking (depending on availability)
Free and healthy meals when on duty
Grow your Career
Personal Development programs are designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programs – Find out what and how we are doing (https://cr.hilton.com)
Discounted Taxi when public transport stop running
Guest Experience Day after successfully passing probation
Modern and inclusive Team Member’s areas
Position Statement:
The main purpose of the Groups, Conference & Events Sales Executive role is to maximize new business opportunities for Hilton Glasgow whilst driving revenue opportunities from all commercial departments. You will have a key focus on our Individual Business Travel (IBT) & our Local Scottish market. You will develop strategies and activities to retain and grow our business across assigned sales-influenced segments and will be responsible for identifying new business opportunities whilst creating strong relationships with existing customers, you will also be responsible for creating & implementing an effective sales plan to support the achievement of the overall hotel budget and be a valued team player within our commercial team.
The role suits a dynamic, driven, self-starter, who wants to join an exceptional commercial team with the capacity to grow and develop a career in hospitality.
Position Summary:
Account Management of assigned IBT partners, including UK & International corporate clients & TMCs, whilst seeking out new opportunities to drive revenue
Answer customer queries in a prompt and professional manner; build strong relationships with customers to fully understand their needs.
Analysis of market trends and competitor activity to identify business leads including hotelligence and local area mapping
Showcase the hotel through innovative site inspections, sales events and familiarization trips
Prepare proposals and contracts in accordance with current business & pricing needs
Produce accurate and timely reports and presentations that meet the needs of the Sales Director and senior management
Identify opportunities for TMC networking & development of un-managed TMC relationships utilizing H360
Identify key customer opportunities and build a plan to deliver a rate premium above fair market share
Position the hotel to the market with a focus on new business development
Maintain existing client base whilst growing our share of the business
Drive conversion of direct enquiries
Create & coordinate prospecting and sales blitzes
Create & coordinate Bring Back Old Business blitzes
Review all segments to identify any un-explored opportunities across all market segments with a heightened focus on Aircrew, Corporate & Group
Continually audit our business mix to ensure we have the right business segments to deliver exceptional results
Attend and participate in sales initiatives, customer appointments & tradeshows as required, sharing the story of the Hilton Glasgow and drive business into the hotel
A proactive networker with a focus on building and developing local contacts
Participate in commercial meetings and contribute to commercial strategies and actions related to IBT, social & business events within the Scottish Market
Measurement (Target):
Sales Incentive Plan target for Sales Manager
Hotel performance to budget
Sales Influenced Segments
Individual performance, IBT/MICE targets as agreed by DOS / Commercial Manager
Specific Job Knowledge, Skill and Ability:
The individual must possess the following knowledge, skills and abilities and be able to perform the job's essential functions, with or without reasonable accommodation.
Strong team player
Results-orientated and target driven
Possess excellent attention to detail
Demonstrates excellent analytical skills
Commercial acumen
Demonstrates a proven track record of achievement
Excellent telephone manners and the confidence to control calls to achieve maximum results
Ability to influence others and successfully negotiate to achieve the desired result
Commitment to customer service
Self-motivated with energy, drive and enthusiasm
Problem-solving skills, lateral thinking, creative
Excellent interpersonal skills and an ability to relate to customers at all levels, and willing to ‘travel that extra mile’ to achieve a sale
Good geography knowledge of the UK and overseas
Ability to respond quickly and positively to changing requirements and business needs
Ability to work under pressure and complete work to the required standard within the deadlines agreed
GCSE (or equivalent) certificate (minimum requirement)
Some clerical/administrative experience or similar
Fluency in spoken and written English
Proficiency in Word, Excel, PowerPoint, Sales Force
Direct Reports:
Director of Sales
