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CRM Assistant - Wigan Office, Wigan

Fitness First
Wigan, Greater Manchester
Closing date
15 Jun 2023

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Job Details

CRM Assistant - Wigan Office, Wigan

Do you have a passion for fitness? Do you enjoy delighting customers with great communications? Do you want to be part of an entrepreneurial team? - Let’s work (out) together!

We are searching for our next CRM super star to help us deliver commercially effective customer journeys digitally via on-point segmentation, and personalised communications.  

Reporting to the Digital Marketing & CRM Manager, and in collaboration with the Marketing Team, you will support the end-to-end delivery of emails, SMS, and push notifications by creating best-in-class, innovative campaigns.

What you’ll be doing…

Your responsibilities will vary; however, some of them will be:

Ownership and execution of the customer communication plan, ensuring it always meets customer and commercial needs. Assisting with the delivery of the promotional plan across our digital channels. Setting up email, SMS, and push notification marketing campaigns.  Defining the A/B testing plan to keep learning and refining our campaigns.  Working with the Marketing and Design teams to ensure all communications are on-brand, accurate, relevant, and timely. Analysing the performance of campaigns to produce performance optimisation reports and recommendations.  Working with the Digital Marketing & CRM Manager to deliver the promotional plan across our digital channels (website, digital acquisition channels). What are we looking for...?

You'll have previous experience in a Digital CRM / Email Marketing role.  Working knowledge of building email, SMS, and push campaigns within an ESP platform (Salesforce Marketing Cloud preferred) along with an understanding of Google Analytics  You'll be self-motivated and enjoy showing initiative, especially with new email campaign ideas, having your finger on the pulse of CRM and consumer trends. Excellent attention to detail with a strong analytical and technical mind-set. Excellent collaboration / team player, communication, and organisational skills. Proactive with a healthy ‘can do’ attitude.  What's in it for you....

The chance to be part of a premium fitness brand. We are an inclusive and diverse business, and you'll be working in an dynamic and passionate fitness atmosphere!

A competitive salary. You'll have access to a free gym membership
Enhanced terms, and conditions - including your birthday off, and many more benefits!  We believe in putting fitness first, and it is at the forefront of everything that we do. To find out more, click apply now


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Fitness First

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