Food & Beverage Supervisor - Bloomsbury, London

Food & Beverage Supervisor - Bloomsbury, London

Imperial London Hotels Group 

40 hours (5 out of 7 days weekly rota)

£26,000.00 + Benefits 

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury.  Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.

We are currently recruiting for Food & Beverage Supervisors based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family. 

What you will be doing:

As a Food & Beverage Supervisor, you will be supporting the Food & Beverage Manager in delivering an exceptional level of dining experiences for our guests. You will be supervising your F&B teams with daily operations in our Food & Beverage department and support in developing our teams by leading by example and setting the standard to ensure that our guests’ expectations are exceeded. Working with the F&B management team to help in creating an exciting work environment for the team to deliver great results and the highest standards of food and beverage, stock management, health and safety and guest satisfaction consistently on each shift.

Key Duties will include the following:

• Receive and respond to all customer feedback and complaints including check customer satisfaction regularly, ensuring all guest feedback is dealt with in a professional and efficient manner.
• Oversee the service of food and beverages within the outlets and maintain overall responsibility for the kitchen, food preparation and beverage service throughout the outlets.
• Take responsibility for stock, including ordering, acceptance, and maintenance of stock levels and stock rotation, and return of any sub-standard items.
• Review sales and beverage costs for previous day; resolve discrepancies with Accounts. Track actual against budget. Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

What we would like from you

• Proven experience as a Food & Beverage Supervisor or similar experience.
• Experience in people management and delivering a high quality of customer service.
• Food Safety or Food Hygiene qualification Level 2 or equivalent.
• Strong knowledge of Food & Beverage such as latest drinks and stock management.
• Minimum intermediate level use of MS Office (Word, Excel)

Benefits 

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Opportunity to explore other roles within ILH Group after 1 year of service
• 50% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers
• Supported by Hospitality Action
• Wage stream – flexible access to pay
• Local discounts at Gym, Dry Cleaners, Restaurant outlets