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Assistant Reservations Manager - Knightsbridge, London

Employer
The Carlton Tower Jumeirah
Location
Knightsbridge, London
Salary
Excellent Salary and Benefits
Closing date
5 Jun 2023

Assistant Reservations Manager - Knightsbridge, London 

We are currently seeking a passionate Assistant Reservations Manager to join the team here at The Carlton Tower Jumeirah.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, and towering high over a world- class shopping destination, Sloane Street, The Carlton Tower Jumeirah is a beacon of sophistication where heritage meets contemporary luxury. The hotel has been reinvented for a new generation of discerning guests with elegant, timeless interiors complemented by the most spectacular views.

Featuring an exciting collection of restaurants and bars and a world-class fitness club and spa, the hotel will be embraced by its affluent local community as well as sophisticated international travellers as the place to reside, rejuvenate and celebrate in Knightsbridge.

About the role

As the Assistant Reservations Manager you will be responsible for managing all rooms reservations alongside the Reservations Manager to maximise revenue and ensure delivery of budgeted rooms revenue. You will be working closely with out Director of Revenue to ensure accurate room rates and sales. Our Reservations Manager must demonstrate excellent leadership skills, high energy levels in motivating the team with focus to ensure a consistent high level of customer service is delivered, whilst developing the relationship and effectively communicating with the operational members of both Hotel teams.

Duties include:

  • To ensure own knowledge & understanding of Opera, instituting a weekly check and purge & follow up with any remedial action
  • To ensure that profiles within the Opera system are linked to ensure effective sales tracking and other tracking codes are effectively utilised including but not limited to geographical and distribution channel tracking codes
  • To be fully conversant with all functions of Jumeirah CRS system & to ensure that the information is effectively updated
  • To ensure that all team members are at all times aware of the packages and offerings to market
  • To determine from reservations any sales leads for future business and ensure these are passed to the sales department
  • Implement, consistently monitor and improve reservations team reservation enquiry handling performance in line with Jumeirah and IFH requirements. To assess the call standards of each member of the team via the IFH benchmarking system, ensuring good scores are celebrated and coaching is undertaken and reviewed when standards fall short within the required areas.
  • Ensure reservations are taken accurately & traces are in place for front office to follow up as required
  • Ensure that reservations include accurate billing details and that the accounts department have the required back up

The successful candidate will have the following experience and skills:

  • Ideally experience in a similar position within a luxury 5 star environment is desirable
  • Current experience within a hotel or similar environment
  • Be able to demonstrate experience within the purchasing department
  • Excellent level of English
  • Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
  • Effective organisational skills; able to prioritise tasks and self-manage a workload
  • Excellent personal presentation with a warm and welcoming personality.
  • Friendly, approachable and professional
  • Have a strong eye for detail

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

In return we offer:

  • 50% Food and Beverage discounts across Jumeirah Hotels and Resorts globally
  • Preferential room rates across Jumeirah Hotels and Resorts globally
  • Free meals on duty
  • Dry cleaning of uniforms / office attire
  • 28 days paid annual leave including bank holidays
  • Extra day of holiday for significant birthdays
  • Interest free season ticket loan
  • Recognition and Social calendar
  • Company Pension Scheme
  • Excellent training and development opportunities
  • Internal transfer and promotion opportunities

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

 

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