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Front Office Night Supervisor - Leicester

Employer
Marriott Hotels - Central
Location
Leicester, Leicestershire
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
26 Jun 2023
Front Office Night Supervisor - Leicester

Job Number 23095682
Job Category Rooms & Guest Services Operations
Location Leicester Marriott Hotel, Smith Way, Grove Park, Enderby, Leicester, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Are you seeking to grow your skills with endless career opportunities?, work beside teammates that feel like family?, experience working for an employer that puts your wellbeing at the heart of everything it does?, enjoy monthly celebrations, treats and recognition? and make a difference in the local community? Then the Leicester Marriott Hotel is the place for you.

Explore our very big world

As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

The impact you'll make 

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too. 

What you'll do 

  • Lead and supervise the team on nights and take overall responsibility for the hotel overnight, ensuring the safety and security of guests and associates 
  • Complete regular walkrounds to ensure the building is secure and action any issues that arise 
  • Ensure that the end of day reports to close the days business results are completed 
  • Process guest check-ins, assigning rooms and activating room keys
  • Answer, respond to and process all guest calls, messages, questions or concerns 
  • Process check-outs and resolving any disputed charges

What we're looking for 

  • A night owl, ideally a person used to working nights
  • A warm, people-oriented demeanour
  • A team-first attitude 
  • Previous experience in a similar role or as a night team member looking for the next step
  • Flexibility, problem-solving skills and multi-tasking ability - the team is smaller on nights which results in quick thinking, decision making and working together

Perks you deserve

In addition to an hourly rate of pay, ensuring you are paid for every hour worked., we'll support you in and out of the workplace by offering:

  • Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important
  • Meals - Tasty and Varied Meals in our Associate Dining Facility 
  • Uniform & dry-cleaning service
  • Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema's and more
  • Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide 
  • Holidays - 20 days holiday plus 8 Bank Holidays increasing with service
  • Pay - Annual Performance Related Pay Review 
  • Health - Cycle to work scheme
  • Pension & Life Assurance
  • Flexibility - do you need flexibility in your life, talk to us as we know worklife balance is important 
  • Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service 
  • Develop and Grow - Comprehensive Training and Development programs
  • Career - career progression opportunities are endless as the #1 leader in hospitality worldwide 
  • Celebrate - Awards and Recognition Celebrations
  • Events - Monthly Calendar of Associate Focused & Fun Events

With this role you will be working 40 hours per week over 5 days, including weekends with shifts overnight from 22:45pm - 07:15am - do you need flexibility in your life? We are happy to discuss this with you!

If this sounds like the perfect role for you apply online.

 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.



Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

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