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Welcome Manager - Stockport

Employer
The National Trust
Location
Stockport, Greater Manchester
Salary
26,500 pa
Closing date
7 Jun 2023

Job Details

Welcome Manager - Stockport

Summary

We have an exciting opportunity for 12 months for maternity cover to lead the team of welcome staff and volunteers at Lyme. As Welcome Manager you'll ensure a warm welcome to all our visitors, supporting their needs and providing them with all the relevant information to enjoy their visit. 

Salary: £26,500pa

Contract: Fixed term for 12 months

Hours: 37.5 hours per week. The role requires working regular weekends on a rota.



What it's like to work here

This Peak District mansion is a popular filming location and was made famous as Pemberley in the BBC adaptation of Pride and Prejudice. High above Manchester, it is a beautiful and special place and two thirds of our visitors come to enjoy the outdoors here. Lyme boasts 1,400 acres of beautiful parkland and rugged moorland, 2 herds of wild red deer, a very busy programme of events, art and exhibitions. Lyme also has extensive gardens that range from the Italianate Dutch Garden to the Vicary Gibbs tree garden, six catering outlets and two shops. Excellent local transport links means you’re able to travel here by public transport or car.

Click here for more information about this location

What you'll be doing

You'll lead and empower your team to respond to customer enquiries, with a focus on membership and fundraising. You will be an operational lead on a regular basis and be confident to be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management. Lyme is heading into a large infrastructure project which will require input from this role to ensure exceptional visitor welcome is at its heart and maintained during a period of change. 



Who we're looking for

  • Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment
  • Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
  • Excellent organisational skills
  • Confident leader, adaptable and responsive under pressure
  • Ability to initiate service recovery without senior support
  • Good IT skills (all MS Office).


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Company info
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The National Trust

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