Skip to main content

This job has expired

Reservations Agent - Central London

Employer
The Langham, London
Location
Central London
Salary
£24,463 - £30,000 per annum
Closing date
19 Jun 2023

Job Details

Reservations Agent - Central London

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Reservations Agent to join our Reservations team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Reservations Agent, your key focus will be to:

  • answer all incoming Reservation enquiries, to the agreed departmental standard, and wherever possible to convert them to bookings
  • input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.
  • ensure all system traces are actioned on a daily basis
  • ensure all 'no-shows' from the previous night are followed up and charged accordingly
  • perform general office duties such as photocopying, scanning, filing as and when required

Do you have?

  • previous experience of working in a front office / reservations environment (desirable)
  • excellent customer service skills and ability to build the rapport with guests
  • ability to produce work with a high degree of accuracy and attention to detail
  • strong organisational and administrative skills
  • strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
  • great team player attitude
  • positive attitude

Company

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert