Personal Concierge  

Personal Concierge  

Be the Face of the Caley

The stories begin here at Waldorf Astoria Edinburgh – The Caledonian:

Known locally as the “Caley”, Waldorf Astoria Edinburgh – The Caledonian, was built in 1903 and is one of Edinburgh’s most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway-building hotel nestles in the shadow of Edinburgh Castle. Its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.

Click on the links to get a glance inside the doors of our hotel: Hotel Website, Instagram, YouTube

WELCOME TO A WORLD OF OPPORTUNITIES

Why do we enjoy working here? This is more than just a workplace.

·       Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.

·       Here they support you and encourage your individuality.

·       Here you will meet incredibly inspiring people you can call friends, for life.

·       Here we are incredibly passionate about delivering special unforgettable moments to our guests and colleagues.

At the Waldorf Astoria Edinburgh – The Caledonian, we are proud to guarantee every team member at the hotel a wage of at least ELEVEN POUNDS per hour!

We can coach, train and develop you to help find your passion, whether it is your first role in hospitality or you are ready to take that next step.

A WORLD OF REWARDS

·       Hourly Rate of £12 per hour (plus gratuities which are shared across the team/ and you will also be included in our fantastic upselling program).

·       As a permanent contracted Team Member, you will enjoy time and a half for any overtime, including bank holidays.

·       Smart uniform provided and laundered

·       Free and healthy meals when on duty catering to a variety of dietary requirements

·       Short Term accommodation to support your relocation from other areas of the UK or further (subject to availability)

·       Grow your Career your next position could be as a Team Leader or Supervisor.

·       Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.

·       A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

·       Team Member Travel Program: discounted hotel nights from FORTY POUNDS per night around the world with GO HILTON! As well as a free stay at the hotel on the successful completion of probation

·       50% off Food and Beverages (subject to individual outlets)

·       Team Member Referral Program – offered at a rate of £500 per a successful referral

·       High street discounts: with Perks at Work - offering a wide range of retail discounts, including cinema tickets, supermarket discounts and many more

·       Holiday: 28 days including bank holidays (increasing yearly for every full year you work up to 33 days)

·       Discounted dental, health cover and life insurance

·       Modern and inclusive Team Member’s areas

·       Recognition non-stop all year long!

·       Birthday – join us for a team birthday dinner at the hotel

·       Want to find out more  - follow us on the HR Instagram

 

We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.

 Waldorf Astoria is effortless Luxury – rooted in elegant service, delivering unforgettable experiences.

If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for!

·       You will join the Front of House team

·       You will enjoy working with our VIP guests both before and during their stay at the hotel to ensure all their needs are exceed.

·       Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

·       Serve as a point of contact for regular and VIP Guests 

·       Complete Daily Duties and checklists, as well as support the duty management team when necessary in supervising the team to ensure they are also completing their relevant tasks 

·       Provide pre-arrival communication with all our nominated VIP guests and ensure every need/request is met, whilst finding out the necessary information about the guest to provide a tailored & personalised service during their stay 

·       Answer important emails, phone calls and messages in a timely manner, and ensure each reply has a tailored, personalised response which is keeping with the brand standards 

·       Help the duty management team represent the Front of House Manager and other senior managers in their absence. 

·       Assist duty managers when necessary to manage, record and promptly resolve issues or emergencies that arise 

·       Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area 

·       Ensure the constant cost & inventory control of all items ordered by the personal concierge team and work with the Front of House manager in sourcing new items 

·       Conduct Health and Safety Checks and Fire Walks, and maintain a good status awareness of all hotel areas, when required 

·       Assist other departments, as necessary including periodic, but not standard, night coverage 

 

We look forward to welcoming you to our hotel and to giving you the opportunity to work with our fantastic Managers, who can coach and develop you in achieving your personal goals in your future hospitality career.

We are open to confidential conversations with candidates about the role as part of the application and recruitment process.  Please email Elizabeth.jones@hilton.com if you have any questions in regards to the job opportunity.

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

With a fresh, modern expression of its rich, authentic, legacy, Waldorf Astoria provides guests the exceptional environment and the personalised attention of the True Waldorf Service in Landmark destinations around the world.

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