Conference & Events Floor Manager This is the occasion you have been waiting for
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
Yearly salary of £25,956
Free and healthy meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Discounted Car Parking
Up to 4 weeks temporary accommodation if relocating at a discounted rate
Modern and inclusive Team Member’s areas
As Conference and Events Floor Manager, you will be responsible for the successful event planning and overall execution of all Conference & Events that take place within the hotel. The Conference and Events Floor Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
What will I be doing?
Specifically, you would be responsible for performing the following tasks to the highest standards:
Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
Manage the department’s day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space
Ensure the Meeting & Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Accurate administration and control of all Meetings and Events related reservations and blocks
To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy
To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event
To conduct Show rounds for companies & agents in line with the Company policy
To support the Food & Beverage operations and room reservations team with information as required
To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively
Attend Sales events, as required
To support in other properties within the Cluster as required, according to the business needs
Additional Sales Involvement:
Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Able to develop positive working relationships at all levels
To create a positive image
Good personal presentation
Good understanding of C&E business
Company/competitor awareness
Previous experience working in an Event Planning Environment
Good administration skills
Good organization skills
Proven customer service experience
Able to ‘close’ a sale
Previous experience in a Sales environment – either proactive or reactive
Want to know more about this job?
Contact Zoe directly in our Recruitment Team on Zoe.Slack@hilton.com
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
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The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
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