About 1 Warwick

1 Warwick sits on the prominent corner of Warwick Street and Brewer Street in the heart of London’s bustling Soho. Set over six floors, 1 Warwick is a member’s house featuring beautifully designed private workspaces, member lounges, studio & gym, event spaces, restaurant & bar, and an expansive rooftop that looks over a neighbourhood which has played muse to writers, artists, poets, actors, musicians, and designers over the centuries. Inspired by Maslow’s theory of human motivation and happiness, 1W is the newest addition to the Maslow’s family.

About Maslow’s

1 Warwick is part of Maslow’s a group of progressive hospitality brands, existing to foster connection and spark change. At Maslow’s our mission is to create a collection of hotels, workspaces, members’ houses, restaurants & bars that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings around the world, always with an emphasis on locality, serving the needs of visitors and locals alike.

We opened the doors of our first site, Mortimer House in London’s Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho this March.

Our ethos is inspired by Maslow’s hierarchy of needs. We use a holistic approach to hospitality to create carefully considered spaces — be it physical, digital, intellectual or emotional — that are exquisite yet unpretentious, centred on helping people connect to what matters to them.

Position Overview:

We are seeking a professional and friendly individual to join our team as a Receptionist. As the first point of contact for our organization, you will play a crucial role in providing excellent customer service and creating a positive impression for visitors and callers. The ideal candidate should possess strong communication skills, exceptional organizational abilities, and a welcoming demeanor. If you enjoy working in a dynamic and fast-paced environment where no two days are the same, this role is perfect for you.

Responsibilities:

1. Greeting and Welcoming Visitors:

   • Welcome all mambers, clients, and guests in a warm and friendly manner.
   • Direct visitors to the appropriate person or department.
   • Inform staff members of visitor arrivals promptly.

2. Managing Incoming Calls:

   • Answer incoming calls in a professional and courteous manner.
   • Transfer calls to the appropriate individuals or departments.
   • Take accurate messages and relay them promptly to the intended recipients.

3. Scheduling and Coordination:

   • Coordinate meeting room bookings and prepare necessary arrangements.
   • Notify participants of any changes or updates to scheduled events.

4. Administrative Support:

   • Assist with administrative tasks such as data entry, filing, and document preparation.
   • Receive and distribute mail, packages, and deliveries.
   • Maintain a neat and organized reception area.

5. Information Management:

   • Maintain and update the company's phone directory and contact lists.
   • Provide basic information to visitors regarding the organization's products, services, or policies.
   • Handle inquiries and provide appropriate responses or direct them to the relevant department.

6. Security and Safety:

   • Monitor and ensure the security of the premises by controlling visitor access.
   • Maintain visitor logs and issue visitor badges when necessary.
   • Follow safety procedures and promptly report any security concerns or incidents.

Qualifications and Skills:

• Proven experience as a receptionist, front desk representative, or similar role is desirable.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport quickly.
• Proficient in using office equipment, including phone systems and computer applications.
• Outstanding organizational and multitasking abilities.
• Attention to detail and a strong sense of professionalism.
• Ability to handle stressful situations calmly and effectively.
• Familiarity with administrative and clerical procedures.

BENEFITS AND REWARD THAT COME WITH YOUR NEW ROLE

• Smart Tech – enables you to get the newest tech and pay through salary sacrifice
• Cycle to Work Scheme – enables you to get a new bike and pay through salary sacrifice
• Delicious meals when on duty
• 50% off Food and Beverages in both sites for you and up to 3 guests
• Access to 5 confidential counselling sessions
• Hundreds of online discounts through MyHouse rewards
• Plus many more.