Guest Services Advisor Full Time - Somerset
Working at Butlin's as a Guest services Advisor means being part of a big-hearted team of people who are responsible for providing our guests with an altogether more fun and entertaining holiday.The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us.
Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and giving advice about our local area. We put the fun back in to our guests holiday so if things aren't going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest. Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything, they may need help with.
Skills needed:Being a people person with great customer service skillsBeing a team player who supports your colleagues while they support youGreat telephone manner including being confident at offering solutions to our guestsComputer literate, (we use different systems to log jobs and feedback for our guests)Be organised and able to prioritise your workloadEnjoys having fun at work!Normal working hours:We are currently looking for Full Time team to join us in Guest Services. Normal working will be a shift between 9am and 9pm on our arrival days and any other day will be 9-5. We are open 7 days a week so flexibility with days, start and finish times will be needed to ensure we can give our guests a great experience.We think working at Butlins is pretty special and here are just a few of the benefits of working for us:
Resort discounts on food and drink in our retail outletsFree use of many resort facilities and significantly discounted rate for your friends and familySubsidised OFSTED nursery facilities available on resortDiscounted Bourne Leisure holidays for you, your friends and familyFree parking on resortSubsidised live on accommodation available for team relocating to the areaChance to earn commission upgrading our guests experience and booking new holidays.Reward & Recognition schemes including team member of the month and departmental incentives