Reservationist - Tring, Hertfordshire

Reservationist - Tring, Hertfordshire

An exciting opportunity has arisen for a reservations agent to help us strengthen & develop the revenue management strategies within our property.

We are looking for a reservationist to handle the day to day individual & group enquiries who has an interest in developing this role to focus on revenue development strategies which are currently being worked more thoroughly into the hotel philosophy.

Key Responsibilities

• To answer all incoming reservation enquiries by telephone, email or fax wherever possible converting them into a booking
• To be fully knowledgeable in the operation, functionality and standards required in using Opera front office system
• Inputting & checking reservations put into Opera with accuracy and to agreed standards
• Maximising rooms revenue in line with revenue management strategies
• Maintaining accurate filing systems for all correspondence
• Checking commission claims
• Under supervision / with discussion manage inventory & rate in line with hotel revenue management strategies via yield management system to OTAs
• Produce & analyse Opera reports to assist in revenue management decisions
• Working closely with sales team to manage inventory, releasing groups & optimising room sales

Previous experience in a similar role essential.