Assistant Night Manager - Accommodation Available - Maidenhead, Berkshire

Cliveden is unique. One of the world's finest luxury 5* hotels, our grand stately home is set in the heart of the Berkshire countryside, surrounded by 376 acres of magnificent formal gardens and parkland and with wonderful panoramic views over the River Thames.

Responsibilities

To be solely responsible for the security of the Hotel at night ensuring that any guests needs are taken care of to the highest standard. 

• To be intuitive and compile a task list to be completed each evening by the Night Staff and be regularly reviewed by the Night Manager.
• To be passionate and take pride in ensure the well-being, satisfaction and comfort of all guests and to establish a highly personalised style of service and attention to guests.
• To establish a good working relationship with colleagues and to assist in solving problems and answering questions.
• To be respectful and have a good line of communication with the Late and Early Duty Managers with any on-going problems or issues. Ensure any complaints arising overnight are dealt with in accordance to the Company Standards.
• To be confident that all Night Staff have a full understanding of all computerised systems used across the Hotel.
• To have a comprehensive knowledge of the property to ensure the correct delivery of service if required. (location of Housekeeping Items, Fuse Boxes etc)
• To take ownership and oversee the security of the Master Keys, including the receiving and issuing of keys.
• To take ownership and oversee the reception safe when reception staff are not present, receiving of daily banking and floats from other departments.
• Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property.
• To be fully aware of the Hotel's Fire Safety procedures and Health & Safety regulations.

What's In It For You?

• Service Charge paid monthly
• 29 days holiday including bank holidays
• Regular team events and appreciation days
• Staff accommodation
• Free team meals
• Uniform provided
• Awards of Excellence recognition 
• Discount on Spa treatments and products
• 25% discount on all Food & Beverage
• Length of service gifts
• Team referral scheme 
• Health cash plan
• Team rate at our Iconic Luxury Hotels
• Friends and Family rate at our Iconic Luxury Hotels
• Cycle to work scheme
• Employee assistance programme
• …and so much more.

If you find the pace and buzz of service exciting and are looking to work with an incredible team, please get in touch, we'd love to hear from you!