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Assistant Hotel Reception Manager - Avon

Employer
Marriott Hotels - South West & Wales
Location
Bristol, City of Bristol
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
7 Jun 2023
Assistant Hotel Reception Manager - Avon

Job Number 23086207
Job Category Rooms & Guest Services Operations
Location Bristol Marriott Royal Hotel, College Green, Bristol, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

The Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. Marriott's award winning in house development program recognizes, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.

We have an exciting opportunity in our front office team as an Assistant Front Office Manager. You will be part of the Marriott family, serving as first point of contact and ensuring that the highest levels of hospitality and service are provided.

Benefits include:

  • Private Medical Care
  • Bonus Scheme
  • Access to Marriott Pension
  • Free hot meals on shifts
  • Free use of our on site Gym
  • Discounted stays at Marriott hotels worldwide
  • Cycle to work scheme
  • Free Car parking
  • Service awards and recognition gifts

Main Duties:

  • Assist the Front Office Manager in administering Front office functions and supervising staff on a daily basis.
  • Assist with the HR duties of the department including recruitment, performance reviews and training.
  • Maintain guest satisfaction scores and ensure compliance of brand standard throughout the operations.
  • Empower hosts to provide excellent customer service and understand expectations
  • Ensure the development of supervisors and hosts in order to promote in the future.

What do you need to apply?

We look for enthusiasm, an ability to adapt, excellent customer service skills and flexibility to work all shift patterns. The ideal candidate will have at least 2 years' experience in the guest services, front desk or related professional area as a supervisor or a manager. It is desirable to have experience within hospitality but not essential. The successful candidate will have excellent decision making and problem solving skills, as well as the ability to multi task.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

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